Be Inspired. Take Action. Be Better.

Do you believe in better IT service and support? Do you need a little inspiration to help you on your journey of continual service improvement? Are you looking to benchmark the standards of your service desk so they meet - or even exceed - the industry best practice? Are you looking for some inspiring new ways to lead and motivate your team?

Ultimately, do you want your service desk to deliver a 5* service?

If you can answer yes to any or all of these questions then we believe that the SDI Conference 2012 is for you.

The Principles of effective communication

Topics Covered: 

• Effective Communication
• Active Listening
• Call Handling
• New Communication Methods

The World's Leading IT Service Management Conference

There will be a sense of celebration in the air at this year's Conference & Exhibition, as itSMF UK marks its 21st birthday. Returning to the Novotel London West in Hammersmith on 5th and 6th November, this year's event promises to be the best yet. . 

The two day Conference features a huge range of presentations, a buzzing ITSM exhibition and new-look gala awards dinner. 

Join us at  the industry's largest and most important annual gathering of CIOs and senior IT leaders. It delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization.

In more than 300 sessions, workshops, how-to clinics, roundtables and more, Gartner analysts cut through the hype to deliver you a view of what you need to know — from breakthrough approaches to delivering business value through IT to the strategic implications of fast-evolving technologies and industry trends.