Log in to the FrontRange Solutions Support Site
The Download Center will appear
Click on the “Non-Urgent Submit Ticket” link at the top right side of the page
The self service window will appear
Click “New Incident” from the top left-hand corner of the page
When “New Incident ” is selected, an incident window will appear
Complete the required fields and click on the “Save” button
Please make note of the incident number for your reference
When your incident has been saved, you may return to the Self Service Dashboard by clicking on “Non-Urgent Submit Ticket” or by logging into the support site.
You can view your active, closed, or all incidents logged.
You will only be able to view incidents logged via your login. You will not be able to view other user’s history. At any time you may return to this incident to:
- Check on incident’s status
- Add a journal note
- Check the journal notes from your analyst