Each level of customer service offers different support and services which allows you as the customer to determine what your organization needs.
Silver Customer Service is automatically included with the subscription SaaS². This package is sufficient for customers with standard help desk implementations and does not require weekend support.
- Unlimited access to FrontRange Solutions, self-service knowledge base, communities, documentation
- Unlimited 12/5 access to expert assistance via email, telephone, and web
Gold Customer Service offers significantly higher level of service over basic support, unlimited case
management access through phone service with priority call routing and faster response to online case submission. This is the ideal support package for enterprise organizations requiring prompt access to our
in-house expertise.
- Priority call routing
- Toll-free access to call center
- Unlimited access to FrontRange Solutions, self-service knowledge base, communities, documentation
- Unlimited 24/5 access to expert assistance via email, telephone, and web
- Email notification of new feature releases
Platinum Customer Service is our concierge level of support and is designed for clients desiring fully managed service relationship, business objectives and service delivery. Platinum Customer Service includes all of the services available in Silver and Gold Customer Service, but with greater access to resources and higher levels of service and support. The most significant value component of Platinum Customer Service is a dedicated Technical Account Manager who knows your business, manages your objectives and acts as your single point of contact to all SaaS services.
- Dedicated Technical Account Manager
- Priority call routing
- Toll-free access to call center
- Unlimited access to FrontRange Solutions, self-service knowledge base, communities, documentation
- Unlimited 24/7 access to expert assistance via email, telephone, and web
- Email notification of new feature releases