Some of the many benefits of a current Maintenance and Support Agreement include:
- Product Updates (patches/releases)
- ITSM Self Service- online submission of enhancements, issues and support incidents (non-critical)
- Knowledge Base
- Manuals, Technical Documents, FAQ’s, Whitepaper
- Access to Online Support
- Access to FrontRange Solutions Support Desk via e-mail (non-critical issues) customer.support@frontrange.com
- Toll Free Telephone Technical Support
- Emergency Telephone Technical Support for down-systems (via pager system; 30 minute response time)
For more information please contact our maintenance renewal coordinators at maintenance@frontrange.com or visit our contact page for a toll-free telephone number.