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The FrontRange ITSM Knowledge Management module is a tool for building your organization's knowledge repositories, and creating access for the knowledge consumers to easily find the information that will be valuable to them. Knowledge Management also provides a business management system that allows your knowledge workers to continuously refine articles and solutions to ensure accurate, up-to-date information. By integrating the knowledge base with Self Service, your service portal becomes a self help system to enable users to solve their own problems reducing agent intervention dramatically.
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