FrontRange Solutions Suites 

FrontRange Solutions is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service Management solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment.

IT Service Management 

• Enterprise-class capability with high-ease-of-use
• Embedded best practices and ITIL V3 Compliance
• Integrates people, processes and system

Service Catalog 

• Powerful Service Request Fulfillment capabilities
• Highly Configurable and numerous Out-of-box-Templates
• Intuitive Graphical Workflow Engines

Customer Service 

• Complete Case and Account Management capabilities
• Comprehensive Voice with Skills-Based Routing, IVR and Screen Pops
• Integrated Knowledge Base, Self-Service and Outbound Dialing

Self Service Portal 

• Web Portal for user Self-Service
• Improves resolution times and reduces call volume
• Integrated Knowledge Base

VoIP IT Voice Suite 

• Comprehensive VoIP solution
• Skills-based routing, Quality Management and IVR
• Screen pops, Outbound, Click-to-Talk and Voice Self-Service

License Management 

• Comprehensive Software Asset Management Solution
• Reconciles software usage to entitlements to reduce costs
• Optimizes usage and reduces costs

Discovery 

• Identify, track and report all H/W and S/W assets
• Comprehensive usage, configuration and location information
• Automatically identify new network assets

Desktop & Server Management 

• Comprehensive policy-based Client Lifecycle Management solutions
• S/W Distribution, Patch Management and O/S Deployment
• Full Remediation capability and Compliance Enforcement