Customer Service Reporting Dashboards and Analytics

Make Better Decisions via Real time Access to Customer Service Metrics

FrontRange Customer Service includes robust dashboards and analysis. Dashboards and Reports can be configured, created and viewed within the FrontRange Customer Service application so your specific customer service business analytics needs are met. This configurable analysis helps maintain consistency across your service organization and allows management to view the health of the company, and enables the user to understand the shape of their individual performance.

FrontRange Customer Service reporting dashboard and analytic features helps customer service and support organizations clearly understand the issues and resolution process. Not only can service managers understand where their cases reside, it allows managers to view which products or services have the most issues, and help them quickly act upon cases for quicker resolution. Users may also view service requests by account and contact for better client management and customer decision making efforts.

Customer Service Reporting Dashboards and Analytics Product Solution:

Predefined Reports
Case Management, Forecast , Lead , and Sales analysis
Call Recording and Scoring
Whisper Coaching and Chat
Create your own dashboards
Cross-application reporting
Create your own voice applications

Why FrontRange Customer Service Reporting Dashboards and Analytics?

Deploy and manage yourself
Concentrate your efforts on delivering results with useful reporting and analytics
Gain pipeline insight from built-in analysis and reporting capabilities
Get real-time updates for your pipeline and track products, prospects, revenue potential, and closing rates in real time

FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.

If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.