FrontRange Customer Service captures account, contact and prospect data, all in one repository. A central customer data master helps automate customer interactions and business processes across all divisions since the data is all in one, central location. Typical customer service interactions involve accounts and contacts, but with the extensible business object model provided in FrontRange Customer Service, you can define the client relationships that are important to you.
Whether you need to manage a product or service, or various types of clients, this is all manageable from within the application. You can relate business entities together to form a holistic view of your business relationships, and roll up data across business relationships for better decision making. Since client data is stored in one central location users can access the entire history of a business entity so they are fully prepared for the next interaction with any customer. Data cleansing tools are available to help clean up existing data and hinder new data corruption.
Integrate client interactions with commonly used contact management tools, or existing third party customer sources for greater efficiency and complete customer service process. Improve your customer service organizations effectiveness by sharing service information and customer data.
Relationship Management Product Solution:
- Account/Contact Centric
- Account to Account
- Contact to Account
- Ability to define your own relationships
- Outlook integration
- Activity Management
- Email Management
- Customer Interactions (phone, web, email)
- Territory management
- Cases exposed under Account and/or Contact
- 360 degree view
Why FrontRange Relationship Management?
- Track all facets of a client relationship including social network and activities
- Improve customer retention through a more complete understanding of your customers (360 degree view)
- Access information your need to make real time business decisions
- More effective team collaboration across your company
Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Management Demo.
Sign up for a free FrontRange Customer Service Test Drive to see Relationship Management in Action.
FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.