FrontRange Customer Service supports out of the box business processes, in addition to your customized business process needs. The application includes a standards-based business process automation engine that provides real-time alerts and event-driven rule processes. Using the business process manager tool companies can streamline the application to fit their specific business methodology in order to simplify the end to end customer service progression, and limit the number of systems a user needs to access and manage. These highly configurable rules can be defined by you for a specific set of customer service agents, or for the entire service division.
FrontRange Customer Service has simple, pre-built quick actions that allow service managers to easily perform such items as routing and reassigning customer issues for the best response time. Or, for more complex cases that require in-depth activity management, you can create a robust service tasks process workflow which agents and technicians can leverage so no activity is missed or remains pending. As cases are created and resolved during the service and support process, you can automatically prioritize issues according to various case attributes, thus ensuring the most urgent service requests are taken care of immediately.
Customer Service Process Management Product Solution:
- Simple, day-to-day actions
- Initiate emails, clone objects
- Multiple quick actions in one process
- Re-assign owner of multiple records
- Adaptable business processes
- Lead Process (qualification & ranking)
- Sales Methodology
- Crossing Enterprise Boundaries
- External Touch Points
- Web services
Why FrontRange Customer Service Process Management?
- Reduce manual intervention by automating routine and repetitive tasks and other business processes
- Increase efficiency through the utilization of predefined actions for use on all contacts or a group of contacts
- Based on Industry Standards
- Supports Singular or Sequential actions
- Provides Triggered logic based on:
- Record changes
- User define thresholds
- Elapsed time
- And other internal and external events
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FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.