The FrontRange Customer Service Management Self Service provides a web-based self-service tool, opening up your customer service organization for 24x7 access. Customer empowerment is achieved where external customers can submit there requests and get resolution. Easy integration into the corporate website portal means users will always know where to turn to get the service they need, anytime, anywhere.
Provide web access to enabling your customers to log-on from any Web browser, lowering your costs and improving customer satisfaction. A simple, intuitive user interface-Self Service's friendly, easy-to-use interface encourages customer use. Designed for flexible deployment, deploy with full functionality locally or as a web solution. Valuable integration capabilities integrate Self Service with Case Management to ensure that issues are tracked and monitored.
MultiChannel Customer Service Product Solution:
- Web Based Case Creation
- Email Based Case Creation
- Your Web page or ours
- Automatic Case Creation
- Conversation Threading
- CSR Queue’s
- Self Service Automation
- Knowledge Management
Why FrontRange Multichannel Customer Service?
- Allows customers to create Cases on the Web providing 7x24 interaction support
- Increase efficiency through the utilization of predefined screens and actions for those wanting anytime access to interact with the service desk
- Capture cases from all client touch points, and via your customers ‘best’ interaction mechanism
Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Management Demo.
Sign up for a free FrontRange Customer Service Test Drive to see Multichannel - Web / Self Service and Email Case Management in Action.
FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.