FrontRange Customer Service provides Knowledge Management capabilities so your customer service agents and technicians ensure consistent answers to your client base. With quick time to value, Knowledge Management leverages intellectual capital across your service organization to help shorten learning curves, improve client response times and front-line resolution, as well as, limits knowledge loss due to employee turn-over.
Customer Service users can search and manage all types of content directly related to cases, customer calls and problem resolutions. The knowledge management tool enables your organization to build a secure knowledge repository which can continuously be refined overtime to ensure accurate, up-to-date information to be shared across the service organization, and passed on to your clients.
Knowledge Management Product Solution:
- Knowledge Integrity – refresh business management databases and add new solution in real time
- Advanced Search capabilities – Search from within Customer Service ensuring you know search context every time
- Capture information in real time – Ensure that repeat questions have readily found answers
- New Submissions – Review – Approval process
- Content Stores & Categories
- External Web Access
Why FrontRange Knowledge Management?
- Increase service, while reducing costs
- Increase front-line & first call resolution by up to 85%
- Reduce call escalations and call handling time
- Improve customer satisfaction
Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Management Demo.
Sign up for a free FrontRange Customer Service Test Drive to see Knowledge Management in Action.
FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.