FrontRange Customer Service Management contains a central storage of customer information, other customer facing individuals within your company such as Account Managers or Marketing teams can access customer service client data for their usage as well. FrontRange Customer Service Management can also be integrated with third party applications so data can be shared across divisions for a true, 360 degree view of the client, or continuous business process flow between FrontRange Customer Service and third party systems.
FrontRange Customer Service Management is built on an open standards based platform, integration into third party systems is easily achievable.
FrontRange Customer Service Management can be integrated into systems such as:
- Order Management & Order Fulfillment applications so customer service agents and technicians can initiate part replacements, returned merchandise orders, and spares management processes.
- Financials applications so users can view the financial aspects of any client, and review or approve pending financial customer details.
- Time & Expense applications so field service technicians can submit time and expense materials and hourly figures in order to properly bill clients and manage customer service financial information.
These integrations help generate additional revenue, improve knowledge of the client, and eliminate duplicate efforts through shared access to customer records.
360 Degree Customer View Integration Product Solution:
- Not all technology is the same
- Integrate with existing infrastructure
- Expand business process across divisions
- Out of the box integration
- Tap into external data sources
- Web Services
- XML packages
Why 360 Degree Customer View Integration?
- Increase efficiency and generate additional revenue by integrating multiple data sources into a single view, eliminating time consuming access to multiple screens and systems
- Reduce manual intervention by automating routine and repetitive tasks and other business processes
- Mitigate costs by providing “out-of-the-box” integration with front office systems, phone systems and websites
- Based on Industry Standards
Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Management Demo.
Sign up for a free FrontRange Customer Service Test Drive to see FrontRange Customer Service in Action.
FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.