FrontRange Customer Service helps companies increase their level of customer support with a variety of useful features. Enhance productivity by streamlining case management best practices and through accessing a knowledge base full of support information. Customer inquiries, cases, and service request can be captured from various client touch points such as over the phone in a call center, or via self service and the web.
Customer service information important to your business can be captured on every case since FrontRange Customer Service can be configured to your business needs. Case activities and tasks can either be manually entered for each case or automatically generated based on attributes such as case type, source, or product and service.
All case information may be analyzed through dashboards and reports so managers and agents can view service trends and manage costs. Allow customer service agents to improve customer satisfaction and decrease costs by providing real-time, consistent answers to their customer base through a variety of multichannel access points, including e-Mail, telephone and web access, and by giving them access into the complete customer case history.
Case Management Product Solution:
- Case Management of all types
- Capture problem / question / inquiry details
- Resolve Cases
- Escalate Cases
- Activity/History tracking
- Visibility by ‘other’ teams
- Create Opportunity from Case
- Attachments for Case Management
- Product catalog integration
- Voice enabled Customer Service
Why FrontRange Case Management?
- Reduce manual intervention by automating routine and repetitive tasks and other business processes
- Increase efficiency through the utilization of predefined actions for use on all contacts or a group of contacts
- Improve customer loyalty by quickly working through customer issues through to resolution, and exposing client issues across your entire client facing divisions
- Report and analyze important customer service functions
Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Software Demo.
Sign up for a free FrontRange Customer Service Software Test Drive.
FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.
If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.