Maximize the value of every customer engagement with FrontRange Customer Service, the smarter, more efficient way to support and retain your clients. Providing great service and support is getting tougher and more expensive. Competitive pressures demand that you learn more about your customers, differentiate your customer service in a crowded market, and meet the high expectations of a growing new generation of web-savvy customers.

Only FrontRange Solutions is dedicated to providing a complete software solution for your service and support business needs. Unlike point solutions and add-ons to large customer relationship management systems, we focus on an integrated service, sales, marketing, multi channel application – that gives your organization a consistent support presence with a competitive edge. With a full suite of voice enabled business modules, not only does FrontRange instantly offer you 20/20 visibility across all your support interactions, it provides marketing capabilities and enables you to perform cross-sell and up-sell activities directly from the service desk to enable your cost center to turn into a profit center.

FrontRange Customer Service Management Solution:  

• Case Management  
• Relationship Management  
• Knowledge Management  
• Multchannel Customer Service  
• Reporting Dashboards and Analytics  
• Voice Enabled Customer Service  
• Process Management  
• Customer View Integration  

Why FrontRange Customer Service Management?  

• Respond to problems, inquiries and questions in a timely fashion for improved customer satisfaction
• Create, track, escalate and resolve customer service requests for healthier customer service workflow
• Service clients through various communication channels, such as, voice, web and email
• Integrate CRM business workflows with voice communication systems for better client interactions
• Manage case activities across divisions for knowledge sharing
• Cross-sell / Up-sell products and services to gain additional wallet share
• Keep cost and risk low through real-time customer service dashboards and analysis
• Provide a Single source of customer data
• Obtain real-time actuals vs. assumptions Insight via Dashboards, Reports, Analytics

Register here to view the Stimulating Customer Loyalty and Revenue: FrontRange Customer Service Management Demo.

Sign up for a free FrontRange Customer Service Test Drive.

FrontRange Solutions software is used by more than 130,000 companies and over 1.7 million users worldwide to create customers for life.

If you would like to speak with a FrontRange Solutions Specialist, call 1 800-776-7889.