IT Service Management in the Cloud, On-Premise and Everywhere In-between

Cloud Consulting Services

FrontRange Global Services enables our customers to realize increased value from their investment...sooner.

FrontRange offers a full range of packaged service options for effective implementation and short time-to-go-live, as well as post-go-live services to maximize the benefits of the solution over its extended lifecycle.

Packaged Deployment Services to Shorten Time-to-Go-Live

Our QuickStartSM packaged deployment approach allows you to leverage the rich out-of-the-box content of the solution and focus the deployment on training the team, personalizing key data, and preparing end users for go-live. QuickStart packages are available for best-practice Helpdesk and Service Desk functionality, and well as for a list of additional processes and functionalities that help you derive value from the whole span of FrontRange Cloud technology. Delivery of services combines onsite, for effective knowledge transfer, and remote activities.

Cloud ValueSM Web-Based Services to Increase Process Effectiveness

FrontRange offers its Cloud customers subscription to web-based ongoing deployment and administration services, accessible in a self-help mode through our Customer Portal. Cloud ValueSM services help increase process effectiveness and reach the full value of your SaaS deployment. They include footprint extensions such as deployment of new processes and functionalities, as well as typical Solution Administration activities. Fulfillment of requests leverages the best combination of FrontRange functional and technical experts.

Cloud Strategy and Best Practice Process Deployment

For customers who need to customize SaaS processes, FrontRange provides a full range of services using our ITSM/ITIL experts and our rapid deployment methodology. Our Service Center works closely with Operations and Development teams to optimize processes from a post-go-live perspective.

“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader
Government Research Laboratory
“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
Duane Wilcoxson
VP of Information Systems
Teachers Credit Union
“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Frank Marisco
Senior Director of Software Development
RagingWire Data Centers
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Dennis Kozura
Vice President of Development
Five9