FrontRange offers a full range of packaged service options for effective implementation and short time-to-go-live, as well as post-go-live services to maximize the benefits of the Solution over its extended Life Cycle.
Packaged Deployment Services to Shorten Time-to-Go-Live
Our QuickStartSM packaged deployment approach allows you to leverage the rich out-of-the-box content of the Solution and focus the deployment on training the team, personalizing key data, and preparing end-users for go-live. QuickStart packages are available for best-practice Helpdesk and Service Desk functionality, and well as for a list of additional processes and functionalities that help you derive value from the whole span of FrontRange SaaS² technology. Delivery of services combines on-site, for effective knowledge transfer, and remote activities.
SaaS² ValueSM Web-Based Services to Increase Process Effectiveness
FrontRange offers its SaaS customers subscription to web-based ongoing deployment and administration services, accessible in a self-help mode through our Customer Portal . SaaS² ValueSM services help increase process effectiveness and reach the full value of your SaaS deployment. They include footprint extensions such as deployment of new processes and functionalities, as well as typical Solution Administration activities. Fulfillment of requests leverages the best combination of FrontRange functional and technical experts.
SaaS² ITSM Strategy and Best Practice Process Deployment
For Customers who need to customize SaaS processes, FrontRange provides a full range of services using our ITSM/ITIL experts and our rapid deployment methodology. Our Service Center works closely with SaaS Operations and Development teams to optimize processes in a post-go-live perspective.