Today, a new generation of outbound dialing solutions give organizations tremendously more flexibility, and merge the efficiencies of previous systems with enhanced customer service options.

VoIP (Voice over Internet Protocol) is one of the hottest trends of the 21st century. Everyone is jumping on the bandwagon, from carriers to residential service providers. What is VoIP really, and why should you care?

Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web.

This white paper covers the six essential steps to creating your call center: real estate, personal computers, customer relationship management software, a phone system, connectivity, and last but definitely not least, employees.

This report examines the strategies and approaches companies in multiple industries are taking to successfully diagnose and resolve issues in the call center. As such, these leading firms are improving customer retention, increasing first-call resolution rates, speeding problem resolution, and bolstering the top and bottom line.

How to Increase Customer Loyalty and Drive New Business While Reducing Sales, Service and Support Operation Costs
Each year, millions of customers switch to competitive businesses for one simple reason - poor customer service. In fact, caring for your customers has become so important that upper management has taken notice, putting contact centers in a bright spotlight.