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Title:
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Gleansight Deep Dive Analyst Report – How Top Performers Synchronize for Success in Cross-Channel Customer Service
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Summary:
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For most companies, the proliferation of customer service channels can be both a blessing and a curse. This Deep Dive analyst report explores how the notion of synchronization allows companies to achieve their desired business objectives in multi-channel customer service. Download your FREE copy of the "Gleansight Deep Dive Analyst Report – How Top Performers Synchronize for Success in Cross-Channel Customer Service" by Gleanster.
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Region:
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North America
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Title:
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Computer Telephony Integration - Voice Enabled Customer Service, A Better Way
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Summary:
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FrontRange Customer Service supports the most common customer service client interaction medium, the phone. With native voice enablement, not only can you improve agent productivity with features such as screen pop’s, whisper coaching, call recording and playback, but your clients will be pleased because of after hours support, integrated voice response systems and skills based routing capabilities that ensure their answers get immediate attention from the right customer service agent at the right time. Learn why voice enabled customer service is a better way.
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Region:
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Global
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Title:
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Customer Service Buyer’s Guide
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Summary:
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What are the components critical to a successful customer service solution? Find out now.
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Region:
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North America
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Title:
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First Contact Resolution: The Performance Driver!
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Summary:
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This industry white paper focuses on what must be done in a service organization to drive First Contact Resolution and reap the positive financial, customer satisfaction and productivity benefits. Learn How.
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Region:
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Global
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Title:
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Resolution Ownership - It Should Matter To You!
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Summary:
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A customer-focused service culture designed with the customer in mind will quickly benefit from the practice of Total Contact Ownership (TCO), where there is no ambiguity of ownership and accountability when it comes to the customer experience and ultimate satisfaction. Learn How.
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Region:
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Global
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