The Help Desk Institute and industry analysts has identified self-service as an area of high potential return on investment derived from cost containment controls, efficiency gains and customer satisfaction improvements.  Learn if self-service makes sense for your organization.

In today's challenging economic environment the cost effectiveness and productivity gains now achievable from outbound dialing, skills based routing, automated call scripts, rep productivity reporting, etc. are more compelling than ever. This presentation/demo will highlight the power of GoldMine Voice and its impressive ROI.

Learn how FrontRange Solutions with HEAT/ITSM plus FrontRange Voice provides the capabilities to respond and control any type of disruption they encounter. This functionality combines the power of FrontRange Solutions ITIL based Incident, Problem, Change Management experience with the functionality and ease of use of FrontRange Voice Automated Dialer enabling remote incident communications, tracking and monitoring of Incidents, Problems and Changes.

Achieve new levels of efficiencies and customer satisfaction with FrontRange Voice - Integrated Call Center Application.  Learn how FrontRange Voice integrates IP business phone systems, IP telephony and advanced contact center software solutions for improved customer relations.

Learn how FrontRange Voice working with HEAT or ITSM to provide a virtual call center for service desk agents, operators, and other phone-based teams to reduce call volumes, save money, and improve customer service.

Learn how health care institutions can use integrated voice with a service desk application so that you can achieve a new level of results for the delivery of premium service across your organization.

Learn how educational institutions can use integrated voice with a service desk application so that you can achieve a new level of results for the delivery of premium service across your organization.

Learn how GoldMine and FrontRange Voice provides a contact center that helps sales teams, customer service and support operators, and other phone-based teams to generate greater sales, save money, and improve customer satisfaction.

Learn how FrontRange delivers Automatic Caller, Ticket Recognition and Screen Pop Support with Voice Self-Service.

Benefits:

• Dramatically reduce the number of calls to your service/help desk
• Free up analysts time to focus on strategic IT issues
• Enjoy a level of integration companies invest six figures trying to achieve
• Jumpstart the productivity of your service/help desk

Find out how to get more out of your service desk with Voice Self-Service.

Learn how FrontRange delivers Major Incident Management as well as an entire series of new voice-enabled, self-service capabilities for HEAT, please register for a free webinar.

Benefits:

• Dramatically reduce the number of calls to your help desk
• Free up analysts time to focus on strategic IT issues
• Enjoy a level of integration companies invest six figures trying to achieve
• Jumpstart the productivity of your help desk

Find out how to get more out of HEAT with Voice Self-Service.