Join industry experts from featured analyst firm Gartner, Inc., and FrontRange Solutions as they provide an overview on the key considerations in selecting a SaaS (Software as a Service) IT Service Management platform.  Connect the dots and align IT better to the business.

The Help Desk Institute and industry analysts has identified self-service as an area of high potential return on investment derived from cost containment controls, efficiency gains and customer satisfaction improvements.  Learn if self-service can make a positive impact on your business.

This webinar focuses on Common CMDB Pitfalls and how to avoid them.  In this on hour presentation you will learn about:

• Enterprise IT Asset Management
• Why Do I Need A CMDB?
• Common Pitfalls of a CMDB
• CMDB Planning

Make the Most of Your HEAT Investment!

Add functionality to your HEAT® Service Desk and implement ITIL best practices

Let FrontRange show you how to expand your HEAT® investment by adding quick time to value functionality that will also start you down the ITIL path as an added benefit.

In this webinar you will learn ways to:

• Get a CMDB implemented and populated today
• Start using Configuration Management
• Setting up and managing ITIL Configuration Items and Inventory Items

Agenda highlights include:

• Key ITIL implementation drivers
• What ITIL implementation really means
• Examples of how Fox IT clients have used ITIL and approached implementation

Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help.

You will learn: The new components of the ITIL V3 publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW

Develop an ITIL based service management strategy by aligning IT services with your company’s business needs.