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Title:
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Service Catalog Solution Overview
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Summary:
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FrontRange Service Catalog clearly and logically outlines and defines all your IT services using a convenient Web-based shopping cart model. Customers can order your serviceofferings online through a logical, intuitive interface. Each submitted service requests passes through a series of approval processes that you configure the way that works best for you organization. At the end of the process, the request is saved as a well-documented approved order. The easy graphical user interface makes it easy for your service providers and business owners to create approvals and fulfillments, and track service consumption.
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Title:
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ITSM Field Service
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Summary:
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This service desk solution for Apple® iPad and iPhone gets time-critical service requests to agents in the field, so service calls start sooner and incidents are closed faster. In fact, ITSM Field Service can boost service desk productivity almost immediately, so the team you have in place today can handle more incidents, with better service and a streamlined support process.
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Title:
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FrontRange Solutions® IT Service Management Voice Solutions – Joint Solution Overview
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Summary:
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When FrontRange ITSM is combined with FrontRange Voice, IT opens up a new customer communication channel and streamlines the process of putting customers in touch with the right service personnel, based on their needs. When Voice provides the agent with a screen pop, they will already have all information they need on the customer to auto-open a ticket, so solving the customer’s problem becomes their immediate focus. Voice functionality is leveraged by IT for outbound group calls and alerts and automated password reset tools, to name a few. Learn more about the many benefits of integrated ITSM and Voice with this informative solution overview.
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Title:
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FrontRange Solutions® IT Service Management Meets PC Lifecycle Management – Joint Solution Overview
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Summary:
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When FrontRange ITSM is combined with PC Lifecycle Management, the IT service desk becomes a proactive remediation center. This best-in-class solution provides the ability to optimize the full lifecycle of a company’s assets. With closed-loop change management, the change manager can validate system changes and correlate them to create incidents when unauthorized changes are identified. This joint solution will provide compliance transparency and improved security quality. Learn more about the many benefits of integrated ITSM and PC Lifecycle Management with this informative solution overview. |
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Title:
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Discover, Scan, Absorb - understand the foundations of your business
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Summary:
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For many years your organization has spent money on its infrastructure buying varied hardware, software and network devices to remain competitive and to facilitate the running of the business. As a result most organizations struggle to keep an accurate inventory of what is deployed in the infrastructure. But more importantly, what is the true extent of service failure on your business? You are probably experiencing tight budget constraints which means that every asset in the organization must be fully utilized before money is released for new purchases. IT managers today must be knowledgeable about the current state of the environment, planned organization and infrastructure changes as well as accounting for every asset deployed; from the time of purchase to its eventual disposal.
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