On-Demand Webinars


The new generation of mobile technology is game changing for many organizations. Consumer devices are dominating a whole technology sector, and IT is struggling to deliver standardized services across old and new devices with a common user experience and within appropriate security and compliance guidelines. In this session, we focus on the key trend of Enterprise Mobility and the BYOD revolution and challenges that came with it. We also highlight strategies so you can effectively empower your mobile workforce.
How to transform your service catalog into a service enabler: In this session, take a look at some of the key challenges and obstacles to implementing and optimizing a service catalog and how to transform a static service catalog into one that becomes a true extension and enabler to the business.
Watch this 8-minute video and see what's new with HEAT Service Management 2013. Highlights include: 100% web and/or premise-based platform; best practices with pre-defined templates; a modern look and context-based navigation; and more!
Take a look at some of the key emerging technology trends and drivers that are impacting the "business" of IT and help you find a safe harbor to not only help you stay on top of, but ahead of these fast moving technology waves.
THINKstrategies and FrontRange conducted a survey to better understand how this trend is impacting the IT Service Management (ITSM) needs of organizations. 341 people worldwide participated in the survey between December 2012 and January 2013.
The practice of implementing Service Transition processes such as Change, Release & Configuration Management poses many questions. One of the main questions confronted by many is "How can I get these all to work together?" FrontRange addresses some of the daunting questions and takes a look at how Best Practice Automation can help you achieve a higher level of infrastructure control resulting in improved service quality at a lower cost.
The practice of managing a service desk can be as frustrating as navigating in the dark without a flashlight and keeping you off the right path to servicing your customers. But what if you had the right tools, process and maps to help you navigate out of the darkness and keep you on the right path to better understanding your customers and managing a successful service desk?
Take a look at some of the common pitfalls and how you can mitigate some of the challenges. Realize the tangible benefits of implementing Problem Management for the service desk.
Step through a demonstration of Hybrid IT Service Management, led by FrontRange Product Marketing Director, Jim Blayney, and Senior Sales Engineer, Freddy Acheampong.
Learn about critical IT Service Management challenges with featured Gartner Analyst Jarod Greene and FrontRange Senior Director of Product Marketing, Craig Ledo. Walk away with actionable advice that will enable you to maximize efficiencies with reduced cost and complexity.
See that HEAT Electronic Medical Records (EMR) Change Management is a robust, highly flexible solution, built on IT best practices that can help healthcare organizations comply with the "meaningful use" mandate as defined by the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009.
As the role of IT continues to grow closer to the business, one of the key enabling technologies that allows for a closer and more prosperous relationship is the service catalog. Ensure your Service Catalog is built to meet the needs of your business and user community. Take a look at the key business drivers and challenges in implementing a service catalog and find out the key metrics you should be using to measure performance and delivery.
CIO’s are witnessing significant change. Today’s CIOs must also balance a broader role on the executive team and new responsibilities that directly influence business strategy. Carl Wilson, former Marriott CIO and executive consultant, and Craig Ledo, Senior Director of Product Marketing, FrontRange, discuss emerging expectations of a CIO and how to leverage IT to meet business demands.