SBM Offshore deployed HEAT Service Management in the cloud in support of the company’s ITIL efforts. The ultimate goal of the project was to deliver 24/7 support to a global user base by aligning the operations teams in a more uniform way. (3rd party report by Ovum)
Natixis Global Asset Management, a user of FrontRange HEAT Classic since 2008, migrated to HEAT Service Management. In addition to handling requests, incidents, and changes through HEAT, Natixis Global Asset Management also uses the self service and knowledge modules.
Total Wine chose to implement HEAT Service Management in the cloud for the easy deployment and hassle-free maintenance. Total Wine uses HEAT Service Management with Incident, Problem, Change, Knowledge and Service Request modules.
Sedgman selected HEAT Service Management as a cost-effective alternative to its ServiceNow cloud-based service desk. ServiceNow had more functionality than Sedgman could really use, and the monthly fees were adding up fast. The HEAT Service Management platform offered the strongest value proposition, and Sedgman made the move.
Webhelp's IT managers rely on HEAT Service Management, its operation and the data that it provides. The availability of precise reporting provides the IT managers with the relevant details regarding work interruptions that are tied to IT systems.
HEAT Service Management is the service delivery backbone at Auckland Airport, responsible for processes and procedures focused on achieving increased customer satisfaction; maintenance of regulatory compliance; and more seamless handling of day-to-day requests and incidents.
Baylor centralized its help desk and achieves new levels of efficiency and customer service with HEAT. Baylor customized HEAT to interface with a human resources database and the university’s database of IT assets.
Programmed has found the Change Management capability of HEAT Help Desk particularly beneficial in driving improved processes throughout the IT department. They have realized an improvement in overall efficiency levels.
Beam has come a long way from Kentucky. Beam Global Spirits and Wine manages global IT support with just six agents using FrontRange HEAT. HEAT provides a complete service desk solution that scales flexibly with Beam’s needs.
RagingWire integrated FrontRange HEAT Cloud Service Management as the hub for delivering and tracking its client service. HEAT Cloud offers the complete capabilities RagingWire needed and the ability to merge seamlessly with existing applications.
HEAT Help Desk's accurate incident reporting, service level management and incident management system has allowed Wireless G to manage, meet and be measured on their SLA's, and has significantly reduced time required of their IT department.
FrontRange HEAT ITSM paves the way for ITIL efficiency at a government research laboratory. Its common platform approach reduces the complexity of the IT infrastructure and lowers total cost of ownership.
With its successful rollout of the FrontRange Service Management solution, end-to-end integration of all Inventx AG processes is ensured, resulting in faster incident management and considerably higher customer satisfaction.
Kifinti provides award-winning service leveraging FrontRange HEAT to improve customer service. Kifinti has streamlined this process for its customers to be able to implement HEAT Service Management with ease.
HEAT ITSM's modular, pre-integrated set of nine modules gave Leighton Contractors the specific functionality that suits its individual and changing business needs. Key differentiators were speed of adoption and competitive pricing.
With HEAT Help Desk, AFS has improved incident response times by 50%, and saw increased accountability. They were able to grow their client base and increase staff productivity, with each consultant now handling 15% more calls.
The Heart Foundation saw that the automation capabilities of the HEAT solution would allow the Service Desk to operate more efficiently and provide the best possible interaction with users. The Change Management module has provided a tool to manage, track and optimize change requests.
With FrontRange's IT Service Management and Client Management solutions, The Bauer Group achieved its overarching goal to achieve an integrated client and service management solution that could also be used outside of traditional IT solutions.
“The move to the HEAT platform paid for itself within the first year.”
IT manager Sedgman
“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader Government Research Laboratory
“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
VP of Information Systems Teachers Credit Union
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Vice President of Development Five9
“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Senior Director of Software Development RagingWire Data Centers
FrontRange's level of customer service is outstanding. We are extremely pleased with the FrontRange ITSM tools and their service."
Service Support Manager Leading international law firm headquartered in New York City