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Effective Date: January 8, 2014
FrontRange Solutions (“FrontRange”, “we”, “us”, and “our”) is a US-based corporation that provides world class IT and Customer Service software solutions, on a traditional premise software basis and a software-as-a-service (SaaS) basis. We provide on-premise, hosted, and SaaS software solutions to organizations (“you” and “your”) and your employees and consumers (“data subjects”) around the world.
The privacy of your data subjects is important to us. We are providing this policy to describe and explain our information practices and the measures we take to protect their privacy.
This Policy applies to the FrontRange on-premise, hosted, and SaaS services. This Policy also applies to FrontRange websites (“Sites”) www.frontrange.com and other FrontRange-powered sites. SaaSIT is the online on-demand Solutions as a Service version of FrontRange’s IT service management and client management software applications. These solutions are offered on a subscription basis and delivered on equipment, infrastructure, and in data centers provided by FrontRange or its subcontracted infrastructure-hosting service providers.
FrontRange complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. FrontRange has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view FrontRange certification, please visit http://www.export.gov/safeharbor/.
We self-certify compliance with Safe Harbor.
If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
As your data processor, we make available to you this Policy so that you can better understand our data practices and whether they are consistent with privacy notices you have made available to your data subjects.
We ensure that the personal information we collect is relevant for the purposes for which we use it. We collect four main types of personal information:
In addition to the data uses described above, FrontRange may use personal information for the following purposes:
If you have previously signed up to receive e-mailed information about our products, services, and special offers, and no longer wish to receive these communications you may opt out by clicking the ‘unsubscribe’ link, replying with ‘unsubscribe’ in the subject line in the e-mail e-mailing us at firstname.lastname@example.org, or calling us at +1.800.755.2100. If you have signed up to receive information about our products, services and special offers via postal mail and no longer wish to receive these communications you may opt out by emailing us at email@example.com or contacting us at the address listed below.
If you choose to use our referral service to tell a colleague about our FrontRange community site, we will ask you for your colleague’s email address. We will automatically send your colleague a one-time email inviting him or her to visit the site. FrontRange Solutions does not store this information for the purpose of sending this one-time email. If you register for an account on FrontRange Connect, you will automatically be listed in our publicly accessible member directory. If you do not wish to be listed in the directory, please do not register for an account or contact us to have your account closed.
This is a United States Website and is subject to laws of the United States and the State of California. If you are customer who resides in the State of California, you have the right to request from FrontRange a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. FrontRange does not share personally identifiable information with unrelated third parties for their own direct marketing purposes. If you would like us to confirm this information in writing please send a request to us by email firstname.lastname@example.org. You can also write to us at:
FrontRange Solutions Inc.
490 N. McCarthy Blvd. #100
Milpitas, CA 93035
Our SaaS system enables the customer to have full control over their personal information, whether to correct, update or delete personally identifiable information that they have collected and uploaded. If you receive a data-access request from a data subject about whom we host data and you would like our assistance in responding to that request, please contact privacy@FrontRange.com.
If your personally identifiable information, such as your email address, changes, or if you no longer desire our service, e-mail our Customer Care department at email@example.com.
If you wish to change, update or delete your FrontRange Connect profile, or if you wish to request the deletion of an unauthorized profile you may do so by contacting us at firstname.lastname@example.org. We will retain your FrontRange Connect information for as long as your account is active or as needed to provide you services or longer as may be necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will respond to any request to access your personally identifiable information within 30 days.
The security of personally identifiable information is very important to FrontRange. FrontRange takes reasonable physical, administrative, and technical measures to protect personal information under our control from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In particular, we employ the following security measures, among others:
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about our security, you can contact us at email@example.com. If we confirm that your Customer Information has been accessed or used by unauthorized individuals, we will contact your designated representative to coordinate our response to the incident.
FrontRange may disclose personal data in the following circumstances:
In these situations, we will take reasonable steps to require the recipient of the data to protect the data in accordance with the relevant principles in the Safe Harbor or otherwise take steps to ensure that the EU and Swiss personal data is appropriately protected.
If FrontRange is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via e-mail or a prominent notice on our Site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
Cross-border data transfers. FrontRange is a global corporation with technical systems and processes that cross borders. Personal information collected on FrontRange systems may be transferred across state and country borders and stored or processed in the United States or any other country in which FrontRange, its subsidiaries, affiliates, or business units maintain facilities for the purposes of data consolidation, storage, and information management. By using our systems, your organization consents to any such transfer of information outside of your country of residence. FrontRange, its subsidiaries, affiliates, and business units will handle your information collected by our systems in a consistent manner, as described here, even if the laws in some countries may provide less protection for your information. Our privacy practices are designed to protect your personal information all over the world.
Third-party websites. This Site contains links to other websites. We are not responsible for the data collection, use practices, privacy statement, or cookie use of the sites that you have accessed from our Site. We encourage our users to be aware when they leave our Site and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected on this Website.
Blogs. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
FrontRange maintains procedures for verifying that the commitments we make in this Policy to adhere to the Safe Harbor principles have been implemented. To do this, we complete an annual privacy compliance assessment and make improvements based on the results.
We also maintain a readily available and affordable independent-recourse mechanism so that each individual's privacy complaints and disputes can be investigated and resolved. To do this, FrontRange Solutions has been awarded TRUSTe's Privacy Seal. This seal signifies that this Policy and our data practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability, and choice regarding the collection and use of your personally identifiable information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our Statement or practices, please contact us at firstname.lastname@example.org or contact our Customer Care by calling +1.800.755.2100. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program covers only information that is collected through this Website, and does not cover information that may be collected through software downloaded from the Website.
We reserve the right to modify this Policy at any time. When we make only minor modifications, we may do so without notifying you. It is your responsibility to keep current the contact information we have on file for that designated representative. When we make material modifications affecting data practices where we operate as the data controller, we will post the new Policy on this Site under the “Privacy” link and notify you at the e-mail address specified in your account or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The effective date at the top of this Policy will allow you to quickly know when the last changes were made.
How you can contact us. If you have questions or concerns regarding this Statement, you should contact us by email at email@example.com. You can also write to us at:
FrontRange Solutions Inc
490 N. McCarthy Blvd.
Milpitas, CA 93035