FrontRange Solutions, the leading developer of IT service management, Customer Service and IT asset management solutions, today announced the launch of a new Service Catalog solution that brings a powerful and affordable way to create service offerings, design fulfilment workflow and publish a portfolio of IT services to the business quickly and easily.
Michael McCloskey, CEO of FrontRange says: “While many companies reduced spending on Research and Development during the recent economic downturn, we significantly increased our spending to accelerate new products to the market. Our most recent announcement of our Service Catalog solution brings Enterprise class capability at a fraction of the cost and implementation times of traditional solutions”.
Key Features Include:
- Advanced Multi-User Interface to Facilitate Quick User Adoption
- Numerous Out-of-the-Box Templates for Faster Time to Benefit
- Powerful Graphical Workflow Engine for Fast Process Definition
- Complete Fulfilment Capability for Improved Efficiency
- Intuitive Service Design Templates for Fast Deployment
- Configurable Self Service, SLM and Cost Capabilities
- Advanced Analytics to Measure and Optimize Performance
McCloskey went on to say: “The FrontRange Service Catalog was designed from the ground up to deliver enterprise-class capability and fast time-to-benefit while being easy to use and maintain. Built on the FrontRange Platform technology stack, and based on advanced Microsoft .Net technology, the FrontRange Service Catalog delivers exceptional value and rapid return on investment at a fraction of the cost of traditional enterprise vendors.”
“With numerous out of the box templates which enable rapid deployment, the FrontRange Service catalog also allows IT and non-IT Service Providers to rapidly create new services in a matter of minutes thru the utilization of an attractive and customizable user interface and intuitive graphical workflow engine. The FrontRange Service Catalog enables you to establish a standard portfolio of services, along with associated service levels, costs and associated delivery timeframes while at the same time allowing users to request and receive needed services, reduce costs and improve customer satisfaction.”
Troy DuMoulin, AVP of Product Strategy with Pink Elephant commented, “We are encouraged by the commitment shown by FrontRange to the continued improvement of application support for IT Service Management best practices. Service Catalog is a critical element of these best practices and provides significant value by further aligning IT with the business and better communicating and managing the portfolio of services available to the business.”
DuMoulin added, “Pink Elephant has enjoyed extensive experience working with leading companies in the development of business strategy and implementation of Service Catalog and we have provided recommendations to FrontRange during the product development process that we hope will benefit current and future customers.”
From Design to Deployment and Service Request fulfillment, the FrontRange Service catalog delivers unprecedented value and is designed to work with the FrontRange suite of IT products as well as other 3rd party products and can be deployed as either a stand-alone or integrated solution.
For more information, please visit www.frontrange.com