FrontRange Solutions (www.frontrange.com)
announced today that FrontRange Customer Service Management has received a 2010
Product of the Year Award from Technology
Marketing Corporation’s (TMC®) Customer Interaction Solutions
magazine, the leading publication covering CRM, call centers and teleservices
since 1982.
FrontRange
Customer Service Management delivers an integrated service, sales and
marketing multi-channel application complete with inbuilt voice enablement. The solution is designed to help
organizations maximize the value of every customer interaction, whether through
web, telephone or email.
Greg Anderson, General Manager of the Customer
Service solution at FrontRange Solutions, commented: “We are proud to receive
this recognition from TMC. We believe
strongly that as more focus is placed on efforts to streamline business processes
and increase the profitability of every customer contact, integrated solutions
like FrontRange Customer Service Management will become central to how organizations
do business.”
Levi
Hamilton, Customer Service Manager at FrontRange customer, Tiny Prints,
commented: “FrontRange Customer Service Management helps our service team
members effectively manage our customer service operations, and most
importantly during our busiest time of the year, the peak holiday
season. We generate a vast majority of our business
revenue at this critical time, so call handling and proper case management is
of the utmost importance. FrontRange powers our customer service
operations so we can quickly manage our calls and other client interactions for
better turnaround time and resolution.”
“FrontRange Solutionswas granted a 2010 Product of the Year
Award for its achievement in advancing contact center technologies. FrontRange
Customer Service Management has demonstrated excellence as well as provided ROI
for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine
has been honoring innovative companies for 13 years and FrontRange Solutions has
earned its place with this distinguished honor.”
The 13th
Annual Product of the Year Award winners are featured in the January 2011
issue of Customer Interaction Solutions
magazine, www.cismag.com.
For more
information about the Customer
Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC
media properties, please visit www.tmcnet.com.
About Customer Interaction
Solutions Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and
prosper, and has served as the leading publication in helping these industries
that have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the recognition of the
innovative leaders in management and technology through our highly valued
awards, Customer Interaction Solutions
strives to continue to be the publication that holds the quality bar high for
the industry. Please visit www.cismag.com for more information.
About
TMC:Technology
Marketing Corporation (TMC) is a global, integrated media company helping
clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions,
INTERNET TELEPHONY, Unified
Communications, NGN and InfoTECH
Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B
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read by two million unique visitors each month, is the leading source of news
and articles for the communications and technology industries. In
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