FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and
Customer Service Management solutions, today announced the introduction of a
completely new version of its IT Service Management product for SaaS computing
environments. The new solution includes comprehensive service management,
service catalog and asset management capabilities, and delivers comprehensive
IT best practices and an ITIL framework for immediate and measurable benefits.
This will be the first in a series of SaaS products introduced by FrontRange
under its new SaaSIT™ brand.
Drawing from
over 20 years of experience delivering service management and asset management
solutions to more than 13,000 companies worldwide, FrontRange will use its
Internet Architected Platform with complete multi—tenant capability and
Contextual User Experience to provide the most advanced offering in the
marketplace. Key capabilities include:
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Incident Management
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Problem Management
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Advanced Change
Management
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Release Management
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Configuration
Management
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Knowledge
Management
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Service Catalog
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Inventory and Asset
Management
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Robust Business
Workflow Designer and Engine
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Internal and External
Customer Self Service Portal
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Complete Service
Level Management
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Extensive reports
and analytics
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Customer survey
capability
“We made a strategic investment to build the right products for the SaaS
environment from the ground up. Many of our competitors did not make the
requisite investment into building a true SaaS offering, and are simply hosting
their legacy solutions. We knew that
this was not what discerning customers would choose. We’re now ushering in the
next generation of IT Service Management solutions that scale to the needs of
the largest enterprise customers around the world,” said Michael McCloskey, CEO
of FrontRange. “This ITSM SaaS release, together with our ITSM Enterprise and
Service Catalog, represent the markets’ most complete IT Service Management offering
and allows companies to select from the most advanced SaaS and premise offerings,
depending on their individual needs.”
“We have seen a strong increase
in demand for IT Service Desk SaaS over the past two years and we expect this
to continue for some time. It is good news for IT service desk customers
and the market to have SaaS and perpetual license options available from
established vendors.” says
David Coyle, Vice President of Research at Gartner. “Ultimately
companies should carefully evaluate SaaS solutions based on their business
requirements and the overall value delivered by the vendor.”
The new IT
Service Management SaaS solution is the first in a complete line of SaaS
solutions built for the IT organization and to be marketed by FrontRange under
the brand SaaSIT. FrontRange Solutions’ new IT Service Management solution is
targeted at dynamic and growing organizations seeking a true Software as a
Service solution while at the same time demanding enterprise class capability,
flexibility and scalability. Built on the FrontRange Multi-Tenant SaaS2
Platform, upcoming releases planned for later this year include a complete line
of new applications, including IT Asset Management capabilities, advanced voice
and customer service, as well as patch management, software distribution and
operating system deployment capabilities.
For more information,
please visit http://www.frontrange.com/saas/,
or for a flash demo of the product please visithttp://www.frontrange.com/resources/demos/saas/demo/