HEAT Service Management Platform
The HEAT Service Management Platform is designed to help companies realize the vision of an extensible, entirely configurable, and totally integrated workflow-based application platform. The advantage of this architecture is that it delivers, at any given time, a single, consolidated view of all pertinent information to the correct business location, division, or user.
The HEAT Service Management Platform provides enterprises of any size with the performance, extensibility, scalability, and availability necessary for business-critical applications.
With HEAT Service Management Platform you can easily extend the service management reach by supporting additional divisional needs, such as human resources, operations or facilities; provide a process automation workflow-driven environment for accurate and consistent information handling; bring new collaboration techniques and channels to any service division with socially enabled self-service functions, including service catalog and voice-enabled service interactions; and integrate data and business processes from across the enterprise to support real-time service management functions, all within this highly configurable service delivery platform.