451 Research - Reborn FrontRange doubles down on ITSM, 'future proof' hybrid model
We like FrontRange's focus on integrated IT service and client management and hybrid cloud deployments and believe it will resonate with the market. The company has put together two complementary technologies and is giving customers a lot of flexibility on how to deploy them. We are also impressed with the experienced management team FrontRange has put together to steer the company in this new direction and that it's not trying to do CRM and ITSM at the same time.
InfoTech Research Group - Vendor Landscape: Enterprise Service Desk
FrontRange HEAT Service Management. FrontRange has refocused around the HEAT brand, but with all-new technologies. HEAT Cloud is a web-based ITSM solution targeted to enterprise Service Desk users while offering a new level of platform flexibility between premise-based and cloud-based solutions. HEAT Cloud offers a much improved interface over previous versions of FrontRange tools. HEAT Cloud presents a strong, easy-to-use end-user interface, as well as a robust, easily navigated administrator interface. Value Award: FrontRange offers a fresh-to-market solution with a strong feature set at minimal cost.
The Impact of Cloud Technologies on ITSM
Every market forecast clearly shows that user adoption of Cloud Computing alternatives is accelerating and fueling the rapid growth of the Cloud Computing industry. THINKstrategies and FrontRange conducted a survey to better understand how this trend is impacting the IT Service Management (ITSM) needs of organizations. This report provides an overview of our findings and the implications of this new data collected from 341 participants worldwide.
Hybrid ITSM: a Requirement for Virtualization and Cloud Computing
Several trends in IT are working together to help accelerate IT value, and these market shifts include the increasing virtualization of technology, acceptance of service-based management methodologies and cloud computing as a new delivery model for IT functions and services. Maturity in technology, organizational culture and IT operations are all significant contributors to success in effectively assimilating these more dynamic, self-adaptive technologies.
IT in Search of Integrated Service Management
Managing IT services has rarely been as challenging as it is today. Complexity increases costs and cuts productivity. While standards-based strategy automates and simplifies service management, only two percent of companies in a recent IDG survey have a fully integrated approach to service management. This white paper examines what's holding IT back and offers a potential way forward.
To Meaningful Use and Beyond: How FrontRange HEAT EMR Change Management helps healthcare organizations do more than just comply
To achieve Meaningful Use of EMR technology, healthcare organizations must look beyond implementation strategies. They must adopt a more holistic approach—a Change Management strategy—that will ensure their EMR solutions are properly utilized company-wide.
Ready Your Enterprise for the Next Generation of Client Computing
Support a multi-platform, multi-site network with consolidated desktop, laptop, and server management that lowers TCO.
Enterprise Lifecycle Management in a Changing World:
Best Practices for Resolving Emerging Challenges in Desktop and Server Management
Lifecycle management processes need to evolve to meet rising adoption of business-critical IT requirements for workforce mobility, virtualization, reliable software delivery, and increased infrastructure complexity. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.