The practice of implementing Service Transition processes such as Change, Release & Configuration Management poses many questions. One of the main questions confronted by many is "How can I get these all to work together?" FrontRange addresses some of the daunting questions and takes a look at how Best Practice Automation can help you achieve a higher level of infrastructure control resulting in improved service quality at a lower cost.
The practice of managing a service desk can be as frustrating as navigating in the dark without a flashlight and keeping you off the right path to servicing your customers. But what if you had the right tools, process and maps to help you navigate out of the darkness and keep you on the right path to better understanding your customers and managing a successful service desk?
Take a look at some of the common pitfalls and how you can mitigate some of the challenges. Realize the tangible benefits of implementing Problem Management for the service desk.
Step through a demonstration of Hybrid IT Service Management, led by FrontRange Product Marketing Director, Jim Blayney, and Senior Sales Engineer, Freddy Acheampong.
Learn about critical IT Service Management challenges with featured Gartner Analyst Jarod Greene and FrontRange Senior Director of Product Marketing, Craig Ledo. Walk away with actionable advice that will enable you to maximize efficiencies with reduced cost and complexity.
See that HEAT Electronic Medical Records (EMR) Change Management is a robust, highly flexible solution, built on IT best practices that can help healthcare organizations comply with the "meaningful use" mandate as defined by the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009.
As the role of IT continues to grow closer to the business, one of the key enabling technologies that allows for a closer and more prosperous relationship is the service catalog. Ensure your Service Catalog is built to meet the needs of your business and user community. Take a look at the key business drivers and challenges in implementing a service catalog and find out the key metrics you should be using to measure performance and delivery.
CIO’s are witnessing significant change. Today’s CIOs must also balance a broader role on the executive team and new responsibilities that directly influence business strategy. Carl Wilson, former Marriott CIO and executive consultant, and Craig Ledo, Senior Director of Product Marketing, FrontRange, discuss emerging expectations of a CIO and how to leverage IT to meet business demands.
Take a look at some of the key emerging technology trends and drivers that are impacting the "business" of IT and help you find a safe harbor to not only help you stay on top of, but ahead of these fast moving technology waves.
THINKstrategies and FrontRange conducted a survey to better understand how this trend is impacting the IT Service Management (ITSM) needs of organizations. 341 people worldwide participated in the survey between December 2012 and January 2013.