With HEAT Help Desk, AFS has improved incident response times by 50%, and saw increased accountability. They were able to grow their client base and increase staff productivity, with each consultant now handling 15% more calls.
HEAT Service Management is the service delivery backbone at Auckland Airport, responsible for processes and procedures focused on achieving increased customer satisfaction; maintenance of regulatory compliance; and more seamless handling of day-to-day requests and incidents.
Baylor centralized its help desk and achieves new levels of efficiency and customer service with HEAT. Baylor customized HEAT to interface with a human resources database and the university’s database of IT assets.
Beam has come a long way from Kentucky. Beam Global Spirits & Wine manages global IT support with just six agents using FrontRange HEAT. HEAT provides a complete service desk solution that scales flexibly with Beam’s needs.
With HEAT Help Desk, Dis-Chem has been able to reduce their departmental head count from 11 to 8 while improving customer service, incident management and resolution.
With its move to HEAT ITSM, Essentia truly established a virtual support model, with all issues related to EHR coming into one place.
FrontRange HEAT ITSM paves the way for ITIL efficiency at a government research laboratory. Its common platform approach reduces the complexity of the IT infrastructure and lowers total cost of ownership.
Webhelp's IT managers rely on HEAT Service Management, its operation and the data that it provides. The availability of precise reporting provides the IT managers with the relevant details regarding work interruptions that are tied to IT systems.
HSBC chose HEAT because it offered a fully automated ITSM solution with self-service and business monitoring facilities they needed for operational efficiency.
With its successful rollout of the FrontRange Service Management solution, end-to-end integration of all Inventx AG processes is ensured, resulting in faster incident management and considerably higher customer satisfaction.
Kifinti provides award-winning service leveraging FrontRange HEAT to improve customer service. Kifinti has streamlined this process for its customers to be able to implement HEAT Service Management with ease.
HEAT ITSM's modular, pre-integrated set of nine modules gave Leighton Contractors the specific functionality that suits its individual and changing business needs. Key differentiators were speed of adoption and competitive pricing.
Mitre 10 found a core strength of HEAT Help Desk to be its functionality, which has made it a particularly effective tool in providing greater visibility throughout its service desk operation.
The Heart Foundation saw that the automation capabilities of the HEAT solution would allow the Service Desk to operate more efficiently and provide the best possible interaction with users. The Change Management module has provided a tool to manage, track and optimize change requests.
The State of North Dakota's Information Technology Department uses HEAT Service Management to help maximize operational efficiencies, reduce IT costs, and improve service quality and compliance.
Programmed has found the Change Management capability of HEAT Help Desk particularly beneficial in driving improved processes throughout the IT department. They have realized an improvement in overall efficiency levels.
RagingWire integrated FrontRange HEAT Cloud Service Management as the hub for delivering and tracking its client service. HEAT Cloud offers the complete capabilities RagingWire needed and the ability to merge seamlessly with existing applications.
HEAT ITSM provided The Warehouse Group with a framework based on ITIL, which has enabled it to measure its IT service management levels against proven best practice and SLAs.
HEAT Help Desk's accurate incident reporting, service level management and incident management system has allowed Wireless G to manage, meet and be measured on their SLA's, and has significantly reduced time required of their IT department.
With FrontRange's IT Service Management and Client Management solutions, The Bauer Group achieved its overarching goal to achieve an integrated client and service management solution that could also be used outside of traditional IT solutions.
Kyocera achieved significant time savings with HEAT Client Management. The standardization provided by the solution makes daily tasks much
With HEAT DSM, Silicon Labs can automate complex and routine IT operational tasks, from installing applications and operating systems to running and maintaining physical, virtual, and mobile devices.