IT Service Management in the Cloud, On-Premise and Everywhere In-between

Case Studies

Service Management

Beam Global Spirits & Wine

Beam Global Spirits & Wine manages global IT support with just six agents using FrontRange HEAT.
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Government Research Laboratory

FrontRange HEAT ITSM paves the way for ITIL efficiency at a government research laboratory.
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Leighton Contractors

The key differentiators of HEAT ITSM were its speed of adoption and competitive pricing.
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Arkansas Children's Hospital

Hospital automates ITIL best practices with FrontRange IT Service Management.
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Auckland Airport

HEAT Service Management improves internal communication at New Zealand's largest airport.
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Baylor University

Baylor centralizes help desk and achieves new levels of efficiency and customer service with HEAT.
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Kifinti

Kifinti provides award-winning service leveraging FrontRange HEAT to improve customer service.
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Mitre 10

Mitre 10 drives greater IT efficiences with HEAT Help Desk.
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National Heart Foundation of Australia

The Heart Foundation prioritizes IT workloads and improves reporting with HEAT ITSM.
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Programmed

Programmed continues to support its reputation for quality service with FrontRange HEAT Help Desk.
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Toyota Financial Services

Toyota Financial Services provides greater IT support with FrontRange HEAT Help Desk.
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The Warehouse Group

The Warehouse Group New Zealand surpasses IT service level expectations with HEAT ITSM.
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WirelessG

WirelessG meets, measures, and manages its client SLAs with HEAT Help Desk.
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Client Management

The Bauer Group

The functionality included with the FrontRange ITSM solution was the best out-of-the-box fit for BAUER’s requirements. The wide range of options for configuring the implementation was also a key factor in the decision-making process.
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Cloud

RagingWire Data Centers

RagingWire enhances client service and cuts incident management costs 30% using FrontRange.
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“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Frank Marisco
Senior Director of Software Development
RagingWire Data Centers
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Dennis Kozura
Vice President of Development
Five9
“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader
Government Research Laboratory
“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
Duane Wilcoxson
VP of Information Systems
Teachers Credit Union