Teachers Credit Union Selects HEAT Cloud from FrontRange to Bring Service Management Under a Single Vendor
FrontRange replaces internally developed ITSM solutions at leading credit union
Pleasanton | Thursday, October 11, 2012 — FrontRange Solutions, the only provider of Hybrid IT Service Management solutions, today announced the upcoming implementation of FrontRange HEAT Cloud at Teachers Credit Union (TCU).
TCU was running numerous internally developed solutions that lacked important ITIL features to be productive. The TCU IT team decided to look into the market for a single consolidated ITSM vendor on one platform with the ability to seamlessly navigate through Incident, Problem and Change Management. The search was narrowed down to FrontRange's HEAT Cloud and BMC's Remedyforce.
"After a thorough review of the two vendors, FrontRange was easily able to demonstrate, in detail, the necessary components we needed in a solution. The workflow system in HEAT Cloud was more clearly defined and easy to modify depending on our needs. While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications," said Duane Wilcoxson, VP of Information Systems at TCU.
A purchase driver for TCU was the ability to integrate into other solutions including Active Directory for user information, Microsoft SCCM for asset management and other internal programs. HEAT Cloud also provides TCU with detailed reports highlighting key performance indicators of their service desk operations.
"FrontRange is proud to provide Teachers Credit Union with the ability to standardize on a single platform and application to improve service quality and maximize operational efficiencies," said Kevin Smith, VP and GM of the Cloud Business Unit at FrontRange. "With our HEAT Cloud solution, customers get the most comprehensive solution with world class availability, reliability and security."
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.
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