FrontRange Solutions Announces Latest Offering in the Cloud
Leading Integrated Service and Client Management provider delivers Cloud Discovery and Cloud Mobile offering
Pleasanton | Wednesday, August 29, 2012 — FrontRange Solutions, the only ITSM provider in the world that delivers a Service Management solution with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud, today announced the latest FrontRange™ Cloud release which includes the brand new FrontRange Cloud Discovery™ and Cloud Mobile for field service technicians. Other enhancements include extended offerings for FrontRange Voice and additional integration capabilities.
Key new features to the FrontRange Cloud platform include:
- Cloud Mobile, which improves customer field service management engagements and extends the reach of service desk staff members to the mobile environment. FrontRange Cloud Mobile enables customers to provide quicker service, reduce duplicated efforts, improve decision making and optimally allocate resources.
- Cloud Discovery & Inventory Management, which allows IT staff and service desk analysts to find, audit, and continually track every computer, server, network asset, major operating system and application – building a comprehensive and dynamically updated catalog of IT inventory.
"After reviewing other cloud-based ITSM offerings, we found that the FrontRange Cloud solution would fit seamlessly into Five9's growing business and scalability needs, and could easily integrate into our other business applications," said Dennis Kozura, Vice President of Development at Five9. "FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients while increasing our operational efficiency managing our market-leading cloud-based contact center software platform."
Additional enhancements to the FrontRange Cloud platform include:
- Cloud Voice, which combines the power of the phone infrastructure with the service desk solution. Cloud Voice enables automatic password reset, 24/7 support, and voice self-service resulting in extended service hours, improved agent productivity and better caller satisfaction.
- Extended integration capabilities with the ability to leverage existing applications, pre-packaged solutions and FrontRange Desktop and Server Management (DSM). With an integrated set of data, customers increase productivity, improve total cost of ownership and streamline their applications.
"FrontRange Cloud is proud to offer customers a complete set of applications to improve their service desk operations in an integrated service management and client management solution. From a single vendor, we not only offer solutions to manage service desk processes and automation, but we also provide a complete view of any IT asset within our Cloud based solutions, or via a hybrid of cloud and on-premise," said Kevin J. Smith, VP and GM of the Cloud Business Unit at FrontRange.
About FrontRange Solutions
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.
Five9 is the largest pure cloud-based contact center software provider with over 1,500 customers and processing more than 2 billion calls per year. The Five9 Virtual Contact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service, marketing and sales organizations around the globe. The company gives enterprises of all sizes access to sophisticated and innovative contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions. For more information on Five9, please visit www.five9.com or call 1-800-553-8159.
Media Contact for FrontRange Solutions: