IT Service Management in the Cloud, On-Premise and Everywhere In-between

Hybrid IT Service Management

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

FrontRange Marketecture Diagram

With its suite of HEAT applications, the FrontRange Service Management solution is the most:

  • Flexible - Standardize on a single service management solution with "fit-for-purpose" cloud and on-premise deployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).
  • Advanced - The most advanced service automation solution in the world with fully integrated voice-enabled and workflow automation capabilities that enhances efficiency and reduces service resolution costs by up to 70%.
  • Complete - With end-to-end, integrated client management capabilities that enable the standardization of business processes across the enterprise and improve the mean time to repair (MTTR) by up to 75%.

With HEAT Hybrid IT Service Management solutions, you can easily request a service or change, automatically approve and authorize the request, plan for appropriate remediation measures, automatically deploy the changes to the end users, monitor compliance and service level agreements and control your services portfolio on an ongoing basis to ensure enhanced service quality and customer satisfaction.

FrontRange Lifecycle Diagram

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“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Frank Marisco
Senior Director of Software Development
RagingWire Data Centers
“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader
Government Research Laboratory
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Dennis Kozura
Vice President of Development
Five9
“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
Duane Wilcoxson
VP of Information Systems
Teachers Credit Union