Client Management Solutions

HEAT Client Management solutions have been created to assist customers in grappling with control over their complicated IT infrastructures by offering a high level of process automation, unified management, and compliance enforcement which create efficient and effective IT services and produce enahnced end-user productivity. We are dedicated to providing solutions through creating the industry’s best cloud based service management software found anywhere. These solutions fully automate software provisioning, configuration and remediation tasks to efficiently manage clients of all kinds across their lifecycle.

HEAT Client Management diagram

With HEAT Client and Hybrid IT Service Management you are able to plan for software roll-outs around the world, have software packaged immediately, as well as operating systems, drivers and configurations, verify and pilot the software change before production, automatically deploy the software to the end user, observe and enact compliance as well as update and remove software as necessary to stay up to date with changing business demands.

 

HEAT Client Management Capabilities

Desktop & Server Management (DSM)

Multi-platform Client Management solution engineered to automate IT operational procedures, from installing applications and operating systems to watching over and controlling devices over time. The DSM suite has the required client management tools to manage and control physical, virtual and mobile devices from a unified, intuitive console.

Software Packaging

Proven NetInstall® technology featuring the software factory and packaging workbench with intuitive wizards that facilitate the creation of all types of package ranging from operating systems and applications to system configurations and drivers in no time at all. Processes and best practices are set up just once, and existing software packages are automatically adapted for use in desktop, server, and virtual environments. This option to build a single time and then deploy across the entire network allows for consistent, repeatable deployments with nearly a 100% guarantee that each machine will appear the same. With HEAT Client Management customers had the ability to reduce their time used to package creation by upwards of 85%.

Software Deployment

Multi-platform Software Deployment solution designed to allow IT operational tasks run themselves, from initiating applications and installing operating systems to monitoring and maintaining devices over time. Included in the DSM suite are the tool needed for controlling and managing multiple clients from a single console..

OS Deployment and Migration

Save valuable time and eliminate sources of error by automatically packaging the operating system, drivers, and configuration, reducing not only the effort of the initial deployment, but also the amount of time spent on ongoing administration. Zero-touch imaging and migration to automate new system rollouts and technology refresh cycles. FrontRange customers reduced their time spent on operating system (OS) deployment by up to 75% using HEAT Client Management.

Inventory

Transparent overview of all IP-addressable hardware (including servers, desktops, laptops, network printers, switches) and software on the network as part of a complete IT inventory that is always kept up-to-date. Hardware and software is tracked quickly, easily, and accurately and helps customers to locate a computer within the building and to avoid fees on computers that have been decommissioned. With HEAT Client Management, FrontRange customers were able to reduce their time spent to track down hardware by up to 95%.

Patch Management

High level of automation for all phases of patch management, from identifying vulnerabilities in the network and selecting relevant patches, to quality control and rule-based implementation. Available as pure Microsoft and multi-vendor software patch management options. FrontRange customers decreased their risk of exposure to hacking and malware by reducing the time to install patches by up to 80%.

Personality Migration & Disaster Recovery

Automated backup and migration of user states for all users on a computer to improve employee productivity and provides IT department with the flexibility needed to react quickly to errors or changes.

Enterprise Mobility Management (EMM) / Mobile Device Management (MDM)

Manage from the center multiple devices, including laptops, smartphones, and tablets, while supporting BYOD initiatives. The solution provides multi-platform (Windows, Mac, Linux) and multi-OS support (Symbian, iPhone, Android, Windows Mobile, Java JME, HP/Palm’s WebOS, Windows Phone 7, Samsung’s BADA).

Enterprise Mobility Management (EMM)

Mobile Device Management (MDM)

Remote Control

Integrated troubleshooting function to allow authorized IT staff to access and control all systems on the network. This includes, but is not limited to, servers, clients, laptops, and user-free systems. Problems can be identified and corrected from a remote location, which creates faster resolution times and helps maintain availability and employee productivity. FrontRange customers were able to reduce the number of on-site engineer visits by up to 99% with HEAT Client Management.

Server Management

Replicate configurations not only to clients but to servers enterprise-wide from the same unified console. Quickly deploy servers to augment capacity and keep up with user demand, without dependence on hardware. Synchronize server configurations, utilize ready to use packages for OS and Citrix XenApp and Microsoft Terminal Services components with application publishing and maintenance to eliminate inconsistent software states and configurations that endanger the availability and increase support costs. FrontRange customers were able to improve their overall customer satisfaction by reducing the MTTR by up to 75% when troubleshooting their servers with HEAT Client Management.