IT Asset Management White Papers

Help Desk
Service Management
Infrastructure Management
CRM
Voice


Title: Enterprise Lifecycle Management in Changed World icon pdf
Summary:
Information technology (IT) advances and evolving enterprise requirements are changing the businesses utilization of computing resources. Lifecycle management processes needs to evolve as well to meet rising adoption of business-critical IT requirements for workforce mobility, virtualization, reliable software delivery, and increased infrastructure complexity. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.

Region: Australia and New Zealand



Title: Delivering Value With Automation - Optimizing Your Software Budget icon pdf
Summary:
Today’s IT professionals are under pressure to do more with less and contain costs wherever possible. An often-overlooked area for cost control is software. Investments in software applications represent a significant portion of most companies' IT costs. A recent survey by McKinsey indicates that over 30 percent of an organization’s IT budget is allocated to software, and that percentage will continue to rise gradually through 2010

Region: Global



Title: Agent vs Agent-less auditing icon pdf
Summary:

As network discovery solutions have evolved over recent years, two distinct 'camps' have emerged; using client-based agents to collect hardware and software data or using an agent-less methodology. As you will discover, the argument for using client agents is a strong one.


Region: Global



Title: Effective IT Policies - building the perfect AUP icon pdf
Summary:

As reliance on IT systems and data continues to grow, organizations need to create, communicate and enforce effective computer use policies which govern the connection of removable media devices to company-owned PCs. This white paper explains the main business issues around the invasion of lifestyle computing into the workplace and provides a legal template to help combat the threats.


Region: Global



Title: Eight Reasons Not to Stall Endpoint Security icon pdf
Summary:

Following no less than 12 data security breaches across the Her Majesty’s Revenue & Customs, the DVLA and NHS in the last month, Data Loss Prevention (DLP) is now more critical for UK government organizations than ever before. This document dispels the myths that have grown around DLP and shows how to create an effective strategy quickly.


Region: Global



Title: Getting a head start in Software Asset Managment icon pdf
Summary:

SAM can deliver significant benefits, but where do you start? Instead of being daunting, SAM needs to be broken down into achievable goals which provide an obvious benefit to the organization. The white paper provides a general overview of SAM benefits and advice on how to tackle the main challenges involved with getting SAM up and running.


Region: Global



Title: Gone in sixty seconds: C- Level guide to data theft icon pdf
Summary:

Despite more security issues than ever all competing for organizations' attention, the seemingly unstoppable rise in the use of portable storage devices in the workplace is a risk that needs urgent action. This C-Level guide highlights the main risk to the organization and what can be done to combat internal data theft.


Region: Global



Title: Help Desk Optimization - The Role of Asset Discovery icon pdf
Summary:

A well organized help desk is critical to every enterprise's IT service delivery.  Accurate and current information about the status and history of users' PCs significantly boosts help desk efficiency.  This paper shows how asset discovery software plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.


Region: Global



Title: Practical Advice on Preparing for a Vista Migration icon pdf
Summary:

With the majority of IT projects failing to come in on time or on budget, is your organization prepared for success when it comes to migrating to Windows Vista? This white paper explores the importance of knowing exactly what is on the network before you begin.


Region: Global



Title: Safeguarding the bottom line - Achieving "IT decision clarity" icon pdf
Summary:

Every IT decision taken (or postponed) has a knock-on effect for the bottom line of the business, whether positive or negative. But when decisions can save or cost millions, is it acceptable that managers act on best guesses rather than full clarity and confidence that they really know what’s on the network? This document explores five examples of how Discovery can provide the IT decision clarity needed to reduce IT costs and ensure the bottom line stays healthy.


Region: Global



Title: Simplifying SAM icon pdf
Summary:

With SAM offering IT operational savings of up to 30 percent per year, what are the key steps organizations need to take to improve software management without increasing administrative overheads? This short white paper explores how to simply SAM for a faster return on investment.


Region: Global



Title: The Art of Software Recognition icon pdf
Summary:

To be truly effective, IT asset management solutions need to be able to recognize and audit not just hardware, but also the software distributed across an enterprise. To achieve this, most auditing solutions use a 'software recognition engine'.


Region: Global



Title: The Open Network, or an Open Door to Prosecution? icon pdf
Summary:

The last decade has seen organizations of all types and sizes investing huge sums in establishing sophisticated networks. But with easy access to Internet and email content, what are the risks of the open network?


Region: Global



Title: The threat of lifestyle computing icon pdf
Summary:

Over recent years, the proliferation of personally owned ‘lifestyle IT’ devices such as PDAs, music players, digital cameras and mobile phones has been phenomenal.  While often these devices are purchased to host personal data, they can just as easily be used to carry sensitive business information such as contact details, appointments, email, work in progress etc.  So what can you do to combat this threat?


Region: Global



Title: Tracking Software Usage icon pdf
Summary:

For many organizations, software is one of their most expensive assets.  Managing the cost of these assets is vital both to the IT budget and the organization’s wider wellbeing. And managing the cost means having complete visibility of software usage across the network


Region: Global



Title: What can SAM do for me? icon pdf
Summary:

Software Asset Management (SAM) is becoming something of a buzzword in IT, but what exactly is it? While, to some, SAM may just be the new name for license compliance, in truth it’s also much more.


Region: Global



Title: Why IT Needs Excellent Discovery and Inventory More than Ever icon pdf
Summary:

The role of IT continues to evolve as more companies realize the impact that IT can have on the organization’s bottom line. Fundamentally, the objective of IT should be to help the organization establish a complete and dynamic understanding of their corporate IT infrastructure and its usage in order to maximize IT efficiencies, mitigate security and compliance risks, enforce policies and reduce the cost of IT operations.


Region: Global



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WHAT’S NEW

ITSM 7
Improve Service Desk Performance with Increased Automation

Unified IT Asset Management
For the service desk

ITSM Voice Communication Management
Giving the service desk a voice

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