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Title:
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FrontRange Solutions ® IT Service Management Solution Overview
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Summary:
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The most comprehensive out-of-the-box ITIL® -compatible solution for distributed and mid-to-enterprise organizations. The FrontRange solution suite shares a common service-oriented architecture platform to extend and integrate ITSM with other FrontRange and third party applications. The FrontRange ITSM centralized, best-in-class solution comes with integrated customizable process templates and prepackaged data modules. Adoption of IT best practices and standardized service delivery becomes an achievable reality without the need for difficult configuration. This solution overview introduces you to the primary ITIL® – based modules including Incident and Problem Management, Change, Release, and Configuration Management, and Service Level and Availability Management. Also presented are supporting ITSM technologies including Inventory Management, Self Service, Knowledge Management, Visualization, Voice, and PC Lifecycle Management.
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Title:
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FrontRange Solutions® IT Service Management Meets PC Lifecycle Management – Joint Solution Overview
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Summary:
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When FrontRange ITSM is combined with PC Lifecycle Management, the IT service desk becomes a proactive remediation center. This best-in-class solution provides the ability to optimize the full lifecycle of a company’s assets. With closed-loop change management, the change manager can validate system changes and correlate them to create incidents when unauthorized changes are identified. This joint solution will provide compliance transparency and improved security quality. Learn more about the many benefits of integrated ITSM and PC Lifecycle Management with this informative solution overview. |
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Title:
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FrontRange Solutions® IT Service Management Voice Solutions – Joint Solution Overview
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Summary:
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When FrontRange ITSM is combined with FrontRange Voice, IT opens up a new customer communication channel and streamlines the process of putting customers in touch with the right service personnel, based on their needs. When Voice provides the agent with a screen pop, they will already have all information they need on the customer to auto-open a ticket, so solving the customer’s problem becomes their immediate focus. Voice functionality is leveraged by IT for outbound group calls and alerts and automated password reset tools, to name a few. Learn more about the many benefits of integrated ITSM and Voice with this informative solution overview.
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Title:
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Considering moving to an Enterprise caliber service management solution? Consider FrontRange IT Service Management
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Summary:
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FrontRange ITSM is designed for companies that are ready for a more sophisticated consolidated service desk or mid-to-enterprise companies focusing on ITIL. FrontRange Solutions has created an entirely new enterprise level service management suite built on an open standards-based service oriented architecture. This next generation platform provides the flexibility to build out the service desk, increasing technician productivity and improving customer support. The complete set of ITIL® best practices modules include Incident, Problem, Change, Configuration, Release and Availability Management, along with Service Level Management, Knowledge Management, Inventory Management and the Configuration Management Database (CMDB). Each module works as a seamlessly integrated suite. Or, take a incremental ITIL step by adding one or more ITSM modules to your existing HEAT solution
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Title:
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Identify, Refine, Share - shared knowledge is the lifeblood of your business
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Summary:
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Knowledge is power? This maxim has been at the forefront for many years, but most of the truly valuable knowledge, that your business relies on, is trapped inside people's heads. Lose the people, lose your lifeblood. The real trick is to capture information from your key employees, refine that information into knowledge and then share it with everyone else. Sounds simple but a knowledge management initiative can only succeed by changing both culture and technology. That's where FrontRange comes in, with FrontRange Knowledge Management.
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