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FrontRange ITSM Demo
FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery.
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Product:
IT Service Management
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Integrated Voice Communications
As more of your workforce becomes mobile, global, and distributed, IT must come up with new ways to make the service desk easily accessible. Leveraging IP telephony to voice-enable the service desk will deliver hard dollar savings by dramatically reducing cost per call and deliver proactive communication to reach all your employees. Voice Broadcast
Your Voice broadcasts are especially useful for incidents that impact multiple users. When your business encounters a widespread network, email, or critical system failure, are your impacted users proactively notified? Broadcasts can save your organization from being overwhelmed by providing callers with an automated message describing the known incident and its status. Password Reset
Nearly 30 percent of IT service calls are password related. And this percentage is climbing higher increased security, audit requirements, password complexity and rates of change are the culprit. Optimized Break/Fix
One of today’s biggest IT challenges is keeping up with non-compliant desktop software. Despite best efforts to lockdown applications on employee PCs, end-user software may become non-compliant. Non compliant computers can easily get corrupted and impact employee productivity, or even pose a potential security risk. Your IT department must react quickly to isolate, diagnose, and fix these issues before business operations are impacted. New Employee Provisioning
IT is continually looking for ways to streamline the delivery and improve the quality of services. The business is asking IT to step up to plate to become a true business partner. “Business and IT Alignment” is the end goal. Web Self Service with Service Catalogs can transform IT from a system-centric to service-centric service center. Emergency Change
Compliance. It is inescapable. Government regulations such as Sarbanes-Oxley and HIPAA are driving IT momentum. Compliance policies raise the bar for change documentation, authorization, and audit reporting. IT needs a holistic governance framework with robust change management and business process automation.
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Product:
IT Service Management
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ITSM Flash Walkthrough
With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.
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Product:
IT Service Management
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