HEAT plus Enteo
FrontRange is at the forefront of Unified Infrastructure Management by blending its Enteo Client Lifecycle Management tools with HEAT Service Desk software This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery.

Unified Infrastructure Management
Combining Client Lifecycle Management tools such as Enteo with HEAT service desk software to efficiently manage end-to-end processes, enables IT to meet rising business expectations – without breaking the bank.

Remote Control
Your IT department is supporting increasingly complex systems and technology, calls to the service desk are increasingly difficult to solve. Empower your help desk by enabling agents to take control of end user machines by accessing Enteo Client Lifecycle remote control tools directly within HEAT Service Desk.

Employee Provisioning
Ensuring a new employee’s workspace, telephone, computer, software, and email are all fully functional by their start date can drain valuable time and resources unless provisioning is automated.

Reactive Break/Fix
Despite best efforts to lockdown applications on employee PCs, end-user software may become non-compliant, corrupting computers and posing a potential security risk.