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Title:
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Seven Reasons to Make the Self-Service Shift
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Summary:
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The Help Desk Institute and industry analysts has identified self-service as an area of high potential return on investment derived from cost containment controls, efficiency gains and customer satisfaction improvements. Learn if self-service can make a positive impact on your business.
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Title:
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Healthcare Industry Peers Address Top IT Issues
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Summary:
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The healthcare CIO is now in a position of direct influence on the quality of patient care, as doctors and medical researchers are more reliant than ever on the convergence of IT and Healthcare performance.
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Title:
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Is Your Help Desk Stuck in the 80’s
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Summary:
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The technology behind the Atari 2600, Commodore 64, and 5½ Floppy disks have all evolved. What about your Help Desk? It’s time to take IT service management to the next level. To win customer loyalty by providing truly personalized experiences and to win in your markets; businesses today are counting on their IT organizations to transform service delivery.
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Title:
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HEAT Simply Powerful Help Desk Automation - Introduction
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Summary:
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Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for part one of FrontRange Solutions’ five part educational webinar series on increasing Help Desk performance through automation.
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Title:
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HEAT Simply Powerful Help Desk Automation - Using Auto Tasks
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Summary:
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Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Two ;( Using Auto Tasks) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation.
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Title:
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HEAT Simply Powerful Help Desk Automation - Using Auto Ticket Generator
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Summary:
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Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Three ;( Using Auto Ticket Generator) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation.
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Title:
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Getting a fast ROI with HEAT Plus Knowledge
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Summary:
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Unleash the power of information. Under the weight of increasing call volumes, call escalations and shrinking budgets, service and support organizations are charged with the task of reducing call times, improving customer satisfaction and lowering cost per response. Learn how HEAT customers have increased the efficiency and effectiveness of their support organizations through Knowledge Management and how you can, too.
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Title:
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Keep Cool with New HEAT 8.4
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Summary:
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Are you sweltering in the summer heat or keeping cool with new HEAT 8.4? Learn what makes new HEAT 8.4 so cool and how you can maximize your investment with an upgrade. Hear the tips and tricks of when and how to upgrade and take advantage of the new features.
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Title:
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Make Heat Work Harder Webinar Series - Outbound Services Demo
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Summary:
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To learn how FrontRange delivers automatic password reset as well as an entire series of new voice-enabled, self-service capabilities for HEAT, please register for a free webinar. Learn how you can let your users reset a password at any time, wherever they might be - at home, in the office or in the field - without depending on your help desk.
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