Maximize the value of every customer engagement with FrontRange Customer Service software, the smarter, more efficient way to support and retain your clients.
Unlike point solutions and add-ons to large customer relationship management systems, FrontRange Customer Service software focuses on an integrated service, sales, marketing, multi channel application with complete voice enablement .
Why FrontRange Customer Service Software?
- The only true multi-channel solution, including full contact center telephony support
- Integrated knowledge management out of the box provides consistent responses and lower training requirements
- Create, track, escalate and resolve customer service requests for healthier customer service workflow
- Service clients through various communication channels, such as, voice, web and email
- Automate business workflows to ensure consistent case management
- Manage case activities across divisions for knowledge sharing
- Cross-sell / Up-sell products and services to gain additional wallet share
- Keep cost and risk low through real-time customer service dashboards and analysis
- Provide a single source of all customer data