Trends and opinions for improved IT service management and client management
Customers love having choices and choices protect customers’ futures, so the concept of hybrid is about offering the customer more choice and more flexibility so no matter what road they choose or what happens in the market, they can tailor the deployment of their applications to what is needed in the business.
Gone are the days of managing disparate IT tools to get the job done. Through a single dashboard you can manage it all. Now that's efficient.
There is no denying that the advent of social media applications has fundamentally changed the way people communicate and collaborate in both their personal and professional lives.
FrontRange Solutions and THINKstrategies recently teamed up to understand organizations' rapidly evolving Cloud Management requirements and best practices in the marketplace and gauged companies' maturity in this area.
FrontRange's mission is to make our customers as successful as possible. In February, Total Wine & More (www.totalwine.com), a HEAT Cloud ITSM customer was in the midst of their pilot program – so what better way to showcase their plans then at their very own "Annual Store Manager's Conference and Expo" in the DC metro area.
Operational efficiency can be defined as the ratio between the input to run a business operation and the output gained from the business. Business and IT go hand-in-hand to perform this balance to meet strategic goals. A multi-platform Client Management solution is needed to automate IT operational tasks, from installing applications and operating systems to monitoring and maintaining devices over time through one console.
CIOs face tough challenges when it comes to ITSM. The question is how to do more with less. The complexity of improving service quality, while moving towards greater automation efficiencies is a top goal. Do you know where you are on the ITSM maturity model? According to Gartner, “Hybrid IT” is one of the top IT Trends for 2013.
The roles of IT and CIO's in particular are undergoing significant change. The traditional perception of IT simply reacting to the implementation of predetermined requirements set out by the business can no longer be perpetuated if an organization wants to thrive and survive in the modern world.