Trends and opinions for improved IT service management and client management
It comes as no big surprise that market researchers at Gartner have cited “Mobile Device Diversity and Management” as the number one strategic technology trend heading into 2014. This forecast was presented at its recently concluded Gartner Symposium/ITxpo 2013 in Orlando.
London played host to the 2013 UK FrontRange Customer Day which took place on Wednesday 25 September. Over 60 customers and partners from 35 organisations participated in the event which was the first customer gathering in the UK for several years.
The Park Plaza hotel provided an excellent venue in central London with fine views across Westminster Bridge, Big Ben and the Houses or Parliament.
The new generation of mobile technology is game changing for many organizations. It is the first time, consumer devices are dominating a whole technology sector, and IT is struggling to deliver standardized services across old and new devices with a common user experience and within appropriate security and compliance guidelines. The required changes to existing IT infrastructures can be highly complex and very often make existing IT strategies, service delivery, and processes obsolete.
I met with the CIO of a large manufacturer last week that, like many companies, is grappling with the seemingly contradictory goals of improving service quality and compliance while maximizing operational efficiency and reducing IT costs. “Do more with less” becomes an especially challenging directive after so many years of belt-tightening.
What's holding you back from realizing success? What would happen if you broke down departmental silos and made integration a reality? When everyone is on the same page, when your goals are clear and the process is transparent, you start saving time and money -- you start moving your company forward.'