IT Service Management in the Cloud, On-Premise and Everywhere In-between
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Corporate Blog

Trends and opinions for improved IT service management and client management

17 Jun 2013

Posted by

Carl Wilson
Be the technology expert
 
The CIO is the business’s technology expert. He or she must forge strong alliances both inside and outside the enterprise, championing the organisation’s core business and ambitions. Few business goals can be realized in today’s world without effective IT.
03 Jun 2013

Posted by

Kevin J Smith
ROI CalculatorAfter recently posting my last blog about what you should get out of your Hybrid Service Management solution I had a few more thoughts on this that I wanted to address. 
 
Not only are their operational benefits but there are benefits to the
29 May 2013

Posted by

Kevin J Smith
Number one is flexibility. It’s hard to quantify this, but its value is huge because technologies evolve, with virtualization, mobile device management, a proliferation of smart phones and we don’t know what’s next. With a hybrid solution, whatever happens they have the flexibility to deliver. We have taken most of the risk out of it.
13 May 2013

Posted by

Kevin J Smith

I was recently asked what led to the realization to create a Hybrid environment for our customers. I originally thought that this will be a tough question to answer without divolging too much about the business but it is actually quite simple.
09 May 2013

Posted by

Kevin J Smith

Customers love having choices and choices protect customers’ futures, so the concept of hybrid is about offering the customer more choice and more flexibility so no matter what road they choose or what happens in the market, they can tailor the deployment of their applications to what is needed in the business.

30 Apr 2013

Posted by

Carl Wilson

 

It starts with the CIO
 
Innovation costs money. It is the CIO’s responsibility to add value to both the business and its customers while keeping an eye on the bottom line.
15 Apr 2013

Posted by

Mareike Fondufe

Gone are the days of managing disparate IT tools to get the job done. Through a single dashboard you can manage it all. Now that's efficient.

05 Apr 2013

Posted by

Kevin J Smith

There is no denying that the advent of social media applications has fundamentally changed the way people communicate and collaborate in both their personal and professional lives. 

03 Apr 2013

Posted by

Jim Blayney

ThinkStategies logo

FrontRange Solutions and THINKstrategies recently teamed up to understand organizations' rapidly evolving Cloud Management requirements and best practices in the marketplace and gauged companies' maturity in this area.

20 Mar 2013

Posted by

Steve Lindeman

FrontRange's mission is to make our customers as successful as possible. In February, Total Wine & More (www.totalwine.com), a HEAT Cloud ITSM customer was in the midst of their pilot program – so what better way to showcase their plans then at their very own "Annual Store Manager's Conference and Expo" in the DC metro area.

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“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
Duane Wilcoxson
VP of Information Systems
Teachers Credit Union
“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Frank Marisco
Senior Director of Software Development
RagingWire Data Centers
“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader
Government Research Laboratory
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Dennis Kozura
Vice President of Development
Five9