IT Service Management in the Cloud, On-Premise and Everywhere In-between

COMPANY

About Us

Learn more about the history of FrontRange Solutions

FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

Background

  • Founded: 1989
  • President & CEO: Jonathan Temple
  • Corporate Headquarters: Silicon Valley, Milpitas, CA USA
  • Worldwide Offices: 13 offices worldwide with global headquarters located in Australia (APAC) and United Kingdom (EMEA)
  • In 2005, Francisco Partners, a private equity firm purchased all outstanding FrontRange shares
  • In April 2007, FrontRange acquired Client Lifecycle applications developer, Enteo Solutions
  • In April 2008, FrontRange acquired Centennial Software, makers of Device Wall, Centennial Discovery and Centennial Solutions Asset Management Suite
  • In February 2012, FrontRange separated two core businesses to increase focus on each and gain momentum in them separately. Consequently, FrontRange will focus on IT Service Management (ITSM) and Client Management and the GoldMine business unit will focus on CRM. For more information on GoldMine, please visit: www.goldmine.com.
“While other solutions were clunky and not as streamlined, HEAT Cloud was a more mature product that integrated seamlessly into other applications.”
Duane Wilcoxson
VP of Information Systems
Teachers Credit Union
“FrontRange Cloud is the most flexible, advanced and complete cloud ITSM solution available, enabling us to deliver world-class service to our clients, while increasing our operational efficiency managing our market-leading, cloud-based contact center software platform.”
Dennis Kozura
Vice President of Development
Five9
“HEAT Cloud Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service.”
Frank Marisco
Senior Director of Software Development
RagingWire Data Centers
“FrontRange ITSM is the enterprise-class system we needed to pave the way for ITIL efficiency at the Laboratory.”
Project Leader
Government Research Laboratory