Industry analysts Gartner Group estimates that the “discovery” phase of every Help Desk call takes up 42% of the total call time. So, having access to comprehensive audit data can instantly improve efficiency – actually halving the time of all calls – and cut the cost of Help Desk operations by 25%.

Put yourself in charge

Centennial Discovery® ensures that, no matter where in the world IT assets are located, or which platform they are running on, your IT managers and help desk staff can have full visibility of the entire network and all its component parts.

So, as well as helping you take control of software licensing, drive down IT costs and ensure that projects are brought in on time and under budget, you will also dramatically reduce call times and speed up your break/fix costs.

Building on your strengths

By combining the power of Discovery with the proven capabilities of your existing FrontRange HEAT service and support solution you can cut out unnecessary and time-consuming discovery procedures and dramatically improve Help Desk performance.

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To find out exactly how your organization can benefit:

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Download a complimentary white paper Why HEAT + Discovery = Even more power to the Help Desk” Shows how accessing accurate and current information about every user’s PC immediately from your HEAT consoles can significantly boost Help Desk efficiency – increasing customer satisfaction and reducing problem resolution times.

Register now

Register for a complimentary webinar “HEAT and Discovery in action” A 45-minute webinar showing the integration of HEAT and Discovery in action and explaining the associated benefits in more detail. Webinars will be held on October 8th & 9th 2008 at 10am Pacific / 1pm Eastern.

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Contact a specialist
To discuss your particular needs or to find out more simply contact our Centennial specialists today on 1-866-355-7455 or speak to your preferred HEAT reseller.