Welcome to the April 2007 issue of GoldMine FYI, the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below. You can also access current and past issues of GoldMine FYI online at http://www.frontrange.com/goldminefyi.

For your convenience, GoldMine FYI is organized according to topic areas. Just click on a headline to be taken to that section.

Now, staying current and productive with GoldMine and IP Contact Center functionality is easier than ever. FrontRange Education Services is excited to unveil its new education portal and global learning management system (LMS) for customers, partners and employees. Newly dubbed The FrontRange GlobalLearnCenter, the portal offers global access to e-learning courses as well as instructor-led enrollment tracking. Currently, there are 14 web-based training (WBT) titles available, with more titles added monthly.

To take a quick tour and check out the new site, go to the FrontRange Global LearnCenter now.

User-Defined Fields vs. Details

GoldMine administrators must decide what type of field (user-defined or detail) is most appropriate for the information they are recording. Consider the following factors when deciding to set up a field as either a “detail” or “user-defined” field:

• Details allow unlimited multiple entries without the need for the repetitive creation of fields and Lookup Tables.
• Details can be created quickly and easily without the need for packing and rebuilding GoldMine.
• Unlike creating a new user-defined field, the addition of a new Detail does not allocate field space to every record in the database; therefore, less time is required to perform system maintenance.
• All Details are indexed for fast searching and browsing.
• User-defined fields can be updated using the Lookup.ini.
• User-defined fields can be chronological, numeric, or character. User-defined fields allow for complex filtering.
• Filters can be built on user-defined fields only.
• Groups can be built on Detail.

With the above points in mind, administrators can refer to the Administrators Guide for GoldMine 6.0 (good for 6.5 also) for instructions on how to create user-defined fields and details. See Chapter 4, page 4-7. 

Live Events

The Next Generation of CRM - in a City near You
Join us to see the next generation of CRM - GoldMine Enterprise Edition 6.0 and GoldMine Premium Edition – in a city near you!

Register Now

April 24, 2007
8:30 – 10 AM
Irvine, CA - Microsoft Conferencing Center  

April 25, 2007
8:30 – 10 AM
San Francisco - Microsoft Conferencing Center  

April 26, 2007
8:30 – 10 AM
Orlando - University of Central Florida – FAIRWINDS Alumni Center  

Destination CRM 2007 – New York City, August 21-22Organized by CRM magazine, destinationCRM is quickly gaining recognition as both a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. Leading decision makers and managers will gather to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies.

August 21, 2007 - August 22, 2007
New York - Marriott Marquis Hotel  

GoldMine User Groups
Learn tips and tricks from fellow GoldMine users. If you are interested in hosting a GoldMine User Group at your facility, please contact Christina Johnson at 925-404-1364 or christinia.johnson@frontrange.com.

Webinars

See What's New with GoldMine Software - Live and In Action! – Every Thursday
Attend a live product demonstration of the much-anticipated release of GoldMine Premium Edition and learn about valuable new features!

Features include the following:

• New support module — Reduce your customer service costs, while increasing customer satisfaction, by deploying GoldMine Premium's Support Module.
• New intuitive interface — Enjoy easy navigation, and quick, standards-based access to functionality and data.
• Company-wide visibility — Instantly access an overall company view of customer relationships and contact information, including complete histories, sales and calls.
• Automation — Automate database administration and mass mailings. Easily generate targeted, personalized e-mail, letters and faxes from a central location.
• Team-based collaboration — Share critical information across teams or the organization, inside and outside your office.  

Register Now

April 26, 2007
1 – 2 PM Pacific Time (US & Canada)

May 3, 2007
1 – 2 PM Pacific Time (US & Canada)

First American Equipment Finance, based in Fairport, New York, provides equipment and software lease financing to mid-market companies nationwide. The fast-growing company keeps its costs low by selling exclusively over the phone.

With help from FrontRange Solutions partner W-Systems Corp., First American implemented GoldMine to give reps a unified view of contacts nationwide, as well as a solution to take reference selling to another level. With W-Systems Corp.’s MapView for GoldMine, the telesales team instantly maps the location of a contact on the phone and builds the relationship by mentioning reference customers in the surrounding area. Plus, the company can create targeted mailings to all prospects in an area and get new reps up to speed on their territories quickly.

Read the complete case study.

FrontRange welcomes new GoldMine or IPCC success stories – share yours today! For details about the quick and easy process, e-mail us at suggestion@frontrange.com.

Press Releases

FrontRange™ HEAT® and GoldMine® Again Honored with ISM Top 15 Awards
Tuesday, April 3, 2007

ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, selected HEAT® and GoldMine® solutions for a Top 15 CRM Small & Medium Business Software Award for 2007. This is the fifth consecutive time that ISM has named GoldMine to its awards list and the fourth consecutive time for HEAT to be named a winner.

Read the complete press release.

FrontRange™ GoldMine® Named a “Strong Performer” by Independent Research Firm
Wednesday, March 21, 2007
Independent Research Report cites “quick deployment and low total cost of ownership” of GoldMine

FrontRangeTM GoldMine® Corporate Edition was recognized as a “Strong Performer” in the recent edition of “The Forrester WaveTM: Midmarket CRM Suites, Q1 2007” (February 2007) released last month.

In her accompanying commentary, “The Forrester Wave™: Vendor Summary, Q1 2007,” Forrester Senior Analyst Liz Herbert noted the “quick deployment and low total cost of ownership” of GoldMine and called the software a “strong prepackaged” solution.

Read the complete press release.

FrontRange Solutions™ Acquires enteo Software
Monday, March 12, 2007
FrontRange and enteo combination creates a comprehensive, end-to-end IT Service management and PC Lifecycle management offering; Provides customers superior service levels and increased business value

FrontRange Solutions has signed an agreement to acquire enteo Software, Inc., a developer of market-leading PC Lifecycle Management & Citrix Management solutions (www.enteo.com). Based in Germany, enteo is a recognized leader of Asset Management solutions and has more than 1,200 customers and 200 partners globally. enteo’s product offerings include solutions for Patch Management, software distribution for Operating Systems and applications, License Management and Compliance, and Configuration Management.

Michael McCloskey, CEO of FrontRange, stated: “The combined offerings of FrontRange and enteo will provide customers with the ability to integrate world class Service Management with PC Lifecycle and Remediation management solutions, thereby increasing infrastructure availability and value to the business.”

Read the complete press release.

Press Coverage

CrossTec Strikes Gold
Wednesday, March 21, 2007
BtoB
Read the complete article.

FrontRange Acquires Enteo
Thursday, March 15, 2007
CRM Buyer
Read the complete article.

FrontRange Advances to the IT Big Leagues
Thursday, March 15, 2007
destinationCRM
Read the complete article.

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.