Welcome to the May 2007 issue of GoldMine FYI, the monthly newsletter created especially for GoldMine users. In this issue, you’ll find information to help you use GoldMine more effectively, details about tools to extend GoldMine software's functionality, stories about how others are using GoldMine, and announcements.

For your convenience, GoldMine FYI is organized according to topic areas. Just click on a headline to be taken to that section.

Has your business changed? Do you need service functionality and/or enhanced productivity?

Learn about the newest addition to the GoldMine family, GoldMine Premium Edition.

You know the importance of having the right tools to be more effective in winning and retaining customers. As your business changes, it is more important then ever for you to have even stronger sales and service tools to keep your revenue growing. It’s time to look into GoldMine® Premium Edition.

Join us on May 17 at 10AM Pacific for an overview of the newest product in the GoldMine Family. In addition to learning about the availability of the product, hear about how this new solution can help you win and retain customers:

• Utilize new service functionality to improve customer retention
• Improve overall productivity through usability enhancements
• Strengthen your business with proven GoldMine features

Register now!

See more opportunities to learn about GoldMine Premium Edition in the “Webinars” section of this newsletter.

By Michael McCloskey, CEO, FrontRange Solutions

Following our March 12 announcement about FrontRange Solutions’ acquisition of enteo Software GMBH, we’d like to share next steps with you for bringing these market-leading products together.
The enteo acquisition will help lead our efforts in client lifecycle management as well as future infrastructure management products. With enteo as a full operating company and GMBH, we will invest additional resources in product development and support to ensure that we continue to provide you with market-leading solutions.  We have established enteo as our center of excellence for these efforts and enteo will become our technology center, based in Stuttgart Germany, functioning as a GMBH.
As part of our corporate strategy, FrontRange is committed to customer success and loyalty, and has plans to not only support the enteo product family, but also to invest heavily in both maintenance and new product initiatives.
Utilizing our global sales and marketing capabilities, we will extend the enteo brand and products into new markets. The combination of FrontRange and enteo will ensure that the investments you have made will continue to be advanced. Together, we are a truly global company, with…

• Strong financial performance with over $120M in combined annual revenues and profits of over $20M
• 50% of revenues in Europe and other locations outside North America
• Over 600 employees globally, with more than 170 employees in product development and plans for expansion
• 53% of our employees in geographic locations outside North America
• Almost 10,000 customers in IT Service Management and Lifecycle Management around the world

During the coming months, FrontRange will deliver a series of ongoing communications, meetings and other forums to seek input on how we can continue to provide you value as well as keep you updated on the progress of the solutions integration and offerings.
If you should have any questions, or require further information regarding the acquisition of enteo, please contact your FrontRange Account Representative or visit us at www.frontrange.com/enteo.
As a financially strong, global company, FrontRange is committed to providing you with leading solutions backed by a strong investment in customer loyalty and support.  We value your business and look forward to establishing an even greater partnership with you.

Sincerely,

Michael McCloskey
CEO
FrontRange Solutions

Successful GISME Installs

Goldmine Integrated Services for Microsoft Exchange is not an isolated installation. The GISME package relies on various windows components such as MSMQ, and is very particular to user permissions. Keep both the GISME 2.0 Installation Guide as well as the GISME Mechanics and Troubleshooting technical document close at hand. Paying close attention to each step of the manual will ensure a quick and easy install.

Destination CRM 2007 – New York City, August 21-22

Organized by CRM magazine, destinationCRM is quickly gaining recognition as both a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. Leading decision makers and managers will gather to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies.

August 21, 2007 - August 22, 2007
New York - Marriott Marquis Hotel  

Customer Strategy & Management 2007 – Birmingham NEC, UK, Sept. 26-27

Customer Strategy & Management, held September 26-27, 2007, in Birmingham, UK, is an exhibition and conference focused on the entire customer lifecycle, encompassing customer service, sales, marketing, and senior corporate management. Customer 2007 showcases the full range of products and services required to maximize the relationship with your customers, whether in-house or outsourced, from accurate and insightful customer profiling through to timely and efficient order tracking and fulfillment.

Learn more about the event at: www.customer-event.co.uk. Visit FrontRange at Stand C65.

GoldMine User Groups

Learn tips and tricks from fellow GoldMine users. If you are interested in hosting a GoldMine User Group at your facility, please contact Christina Johnson at 925-404-1364 or christinia.johnson@frontrange.com.

Webinars

See What's New with GoldMine Software - Live and In Action! – Every Thursday

Attend a live product demonstration of the much-anticipated release of GoldMine Premium Edition and learn about valuable new features!

Features include the following:

• New support module — Reduce your customer service costs, while increasing customer satisfaction, by deploying GoldMine Premium's Support Module.
• New intuitive interface — Enjoy easy navigation, and quick, standards-based access to functionality and data.
• Company-wide visibility — Instantly access an overall company view of customer relationships and contact information, including complete histories, sales and calls.
• Automation — Automate database administration and mass mailings. Easily generate targeted, personalized e-mail, letters and faxes from a central location.
• Team-based collaboration — Share critical information across teams or the organization, inside and outside your office.  

Register Today!

Webinar dates:

May 17, 2007
1 – 2 PM Pacific Time

May 24, 2007
1 – 2 PM Pacific Time

May 31, 2007
1 – 2 PM Pacific Time

June 7, 2007
1 – 2 PM Pacific Time

June 14, 2007
1 – 2 PM Pacific Time

Baseball season is in full swing. For a popular major league team like the Chicago White Sox, that means managing relations with thousands of fans. The ball club uses GoldMine to manage every customer, helping it sell season tickets, groups, company outings, suites, and party areas. They also use GoldMine to track important details such as fan birthdays and the number of games fans attend, the latter of which is made possible with a link to the Ticketmaster system. The team even keeps up with the 10,000 lost items left at the stadium each year, and can more easily return items to customers.

Read the complete case study.

FrontRange welcomes new GoldMine or IPCC success stories – share yours today! For details about the quick and easy process, e-mail us at suggestion@frontrange.com.

Press Releases

FrontRange Solutions Introduces GoldMine® Premium Edition
Tuesday, May 1, 2007

FrontRange Solutions confirmed the availability of GoldMine® Premium Edition (PE). This new edition of the award-winning GoldMine product line provides a common platform for sales force automation, direct marketing, customer service and CRM, which offers small and mid-size businesses with a cohesive approach to the full customer lifecycle.

Read the complete press release.

FrontRange Solutions Finalizes Acquisition of enteo Software
Monday, April 30, 2007

FrontRange Solutions has finalized its acquisition of enteo Software. 

“The enteo acquisition brings together Best of Breed Service Management and Client Lifecycle Management Capabilities and offers customers an integrated solution for improved IT performance,” said Michael McCloskey, CEO of FrontRange Solutions. “With more than 9,000 combined customers, this acquisition is consistent with our stated strategy and commitment to the IT software market.”

Read the complete press release.

Aberdeen Report: Small & Mid-Market Enterprises Leading the Way in Return on Marketing Investment
Wednesday, April 11, 2007
North America

A new report notes use of technologies to create processes around customer interactions as critical to helping organizations achieve customer-centric orientation at rates higher than the industry average.

Read the complete press release.

Press Coverage

The Blind Men, the Elephant and Customer Information
Friday, May 4, 2007
DM Review
Read the complete article.

FrontRange launches Global LearnCenter for customers
Friday, April 27, 2007
eChanneline.com
Read the complete article.

FrontRange Solutions CEO featured in Executive Suite
Thursday, April 26, 2007

FrontRange Support Services will be closed in observance of the Memorial Day holiday on Monday, May 28. During this time, you can log an incident for a support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com. We will answer these requests the following business day in the order in which they were received. If you are experiencing a down system during this time, please utilize the after-hours paging system at (800) 755-2100. Normal business hours will resume Tuesday, May 29. Thank you for your understanding. We wish you a safe and happy holiday!

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.