Welcome to the March 2007 issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below. You can also access current and past issues of GoldMine FYI online at http://www.goldmine.com/fyi/.

To change your subscription options, please click on the following link: http://maillist.frontrange.com/

With constant interruptions from e-mail, cell phones, instant messaging and handhelds, it can seem tough to focus on any one thing for long enough to be productive. But these new technologies play a key role in enabling contact at critical times, according to a February Inc. Magazine article, Taskus Interruptus: Why Interruption, Distraction and Multitasking are not Such Awful Things Afterall.

Michael McCloskey, CEO of FrontRange, is featured in this insightful piece about how anywhere, anytime contact is often essential to business, even if it – at times – takes you away from the task at hand.

“If I’m in a price negotiation with a big customer, and they’ve got their legal and purchasing people right there, and they want an answer to a question, I better be able to get that answer,” he said. “Because I may not be able to get those people in the same room talking about my product again anytime soon.”

Read the complete article.

Troubleshooting Windows Error Messages
By Mike DeLisa, Director of CRM Training, and Jill Messier, Senior CRM Analyst, Computer Control Corporation

There are new Windows security features that may cause the following message when logging into GoldMine:

While it's an easy fix to click "Run" to launch GoldMine, you may want to eliminate the message permanently. Here's how:

1. Select Start|Run and, in the Open field enter gpedit.msc and press OK.

2. Select User Configuration|Administrative Templates|Windows Components|Attachment Manager



3. Double-click Inclusion list for low file types and enter the settings shown below:



(Make sure the path is accurately pointing to your GoldMine executable file.)

4. Close the Group Policy Editor. Next time you run GoldMine, the Security prompt will not appear.

For more information about Computer Control Corporation or its GoldMine for Dummies series, visit www.ccc24k.com or call (860)529-6232.

 

Here’s a quick tip to ensure a smooth move to a new server. When installing GoldMine on a new server, map the drive first. Then install GoldMine to the mapped drive. It’s important to take care of mappings first to preserve initialization (INI) settings.

GoldMine User Groups

Learn tips and tricks from fellow GoldMine users. If you are interested in hosting a GoldMine User Group at your facility, please contact Christina Johnson at 925-404-1364 or christinia.johnson@frontrange.com.

In the competitive software industry, Florida-based CrossTec Corporation stands out from the crowd for its customer-focused sales and service. Since 1999, the company has used GoldMine to drive that competitive advantage. This GoldMine “power user” launches hundreds of automated communications to prospects and customers. The company tracks software trials, and create reports to analyze white paper downloads, software evaluations, and sales. Most importantly, each account manager can effectively manage double the number of accounts while not losing contact.

Read the case study now.

News coverage

Be CRM Savvy: Follow these Five Steps to Success
Sales & Marketing Management
Friday, February 9

Missing the target with your customer relationship management strategy? A recent article in Sales & Marketing Management magazine offers five steps for success and features GoldMine.

Read the complete article.

FrontRange Casts a Whole New (dot)NET
destinationCRM
Thursday, February 8

A February article in destinationCRM introduces the latest release of GoldMine Enterprise Edition, touching on the software’s enhanced functionality. The article highlights GMEE’s new architecture to take advantage of Microsoft .NET, which brings unprecedented interoperability. It also discusses the software’s overhauled, highly configurable user interface, which one source described as “slick, and looks really good.”

Read the complete article.

News releases

FrontRange Solutions Introduces GoldMine® Enterprise Edition
Friday, February 9, 2007
GoldMine Enterprise Edition delivers comprehensive, holistic view of customer information in a feature-rich solution designed for cost-effective, quick deployment

Read the complete release.

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.