Welcome to the November 2007 issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below.

To change your subscription options, please click on the following link: http://maillist.frontrange.com/

Salespeople need up-to-the-minute information so they don’t miss out on activities or opportunities that could impair customer satisfaction. GoldMine Mobile Edition will allow you to access the power of GoldMine with anytime, anywhere access via your BlackBerry device. 

With data stored locally, salespeople have access to their information regardless of wireless coverage. Functionality included in GoldMine Mobile Edition includes Contact, Activity, and Opportunity Management, as well as integration with phone and e-mail on the BlackBerry device.  Stay tuned for more information in coming months about GoldMine Mobile Edition!

As organizations continue to evolve their CRM strategies, increasingly they are leveraging the advanced capabilities of GoldMine Premium Edition. Existing customers of GoldMine Standard and GoldMine Corporate Editions are realizing the benefits of customer service & support functionality, Vista compatibility, and a redesigned user interface – all found in the latest addition to the GoldMine product family. 

Learn why existing customers are widely adopting GoldMine Premium Edition at www.goldmine.com. Look for the latest Flash demo and an online opportunity to trial the product. Contact your partner or FrontRange representative for additional information about this latest release.

GoldMine Corporate Edition (GMCE) 7.5 is in its final beta testing phase and will be generally available soon! The GMCE 7.5 release enables integration with latest versions of Microsoft Office 2007, as well as the latest release of Microsoft’s Operating System, Microsoft Vista. What’s more, this release contains numerous database and performance enhancements, and e-mail improvements for better security and e-mail client interoperability. 

GoldMine Corporate Edition 7.5 helps improve product quality and performance with over 200 product fixes and enhancements. It also continues to help customers reduce costs, improve user efficiency and gain better management oversight – all for a low total cost of ownership.

Watch for announcements about the upcoming release of GoldMine Corporate Edition.

Troubleshoot User-Specific Issues

Here’s how to troubleshoot three different user-specific issues:

GoldMine username.ini 
This file resides at the root of the GoldMine directory.

• Rename the username.ini.
• Log back into GoldMine. This will recreate the ini.
• For testing purposes, configure e-mail settings. If this fixes the issue permanently, all other user preferences will have to be re-entered.
• Test behavior.

GoldMine user account

• Within GoldMine, delete the user account.
• Create a new user account with the same user name.
• Test behavior - This could clear corruption but if not, try the following:
• Delete the user’s account.
• Create a dummy account. Use the row where the user’s old account resided.
• Create a new user account. You can use the same account name, but if this does not fix the issue, try with a totally new account name. A Territory re-alignment will move old username data to new username.
• Test behavior

User’s Windows profile
Local or network profiles could be corrupted.

• Log in to the user’s local machine with another network account.
• Launch GoldMine as the user with the issue.
• Test behavior. 

The following training courses are available for customers.

Instructor-Led Training

FrontRange Foundation - (5-Day)
This 5-day course covers the basic Foundations structural concepts that can be used for the ITSM and GMEE applications, or any future products built on the Foundations platform. This course covers day-to-day system administrator tasks and introduces architecture, concepts and terminology.

December 3 – 7, Colorado Springs, CO
January 7 – 11, Pleasanton, CA

FrontRange Foundation - Business Process Manager and Designer (5-Day)
By the end of this 5-day course, attendees will be able to plan and diagram a workflow and build packages in the designer and troubleshoot packages using log files.

November 26-30, Dublin, CA

FrontRange Foundation Advanced – GMEE (4-Day)
This 4-day ILT course covers day-to-day system administrator tasks within the GMEE Foundation. This course introduces the general concepts of the GMEE administrator application module.

January 21 – 24, Colorado Springs, CO

GoldMine Premium Edition Administrator (5-Day)
This 5-day course covers the designing, configuring and implementation of GoldMine. The topics include customization and configuration of Goldmine, an overview of GoldSync and iGoldMine, as well as reporting and configuring your workflow.

December 10 – 14, Dublin, CA
January 28 – February 1, Dublin, CA

For course descriptions and registration, visit http://frontrange.learn.com.

Ten Things Hosted CRM Vendors Don’t Want You to Know

With all the recent attention on on-demand, or software-as-a-service (SaaS) CRM solutions, it might seem like this is the future of software. Learn the ten things hosted CRM vendors don’t want you to know.

Thursday, November 15, 2007
11:00 AM - 12:00 PM Pacific

Or, access an archived version of the webinar.

Why Upgrade to GoldMine Premium Edition

Discover how upgrading to GoldMine Premium Edition can help you grow your business.

Thursday, November 29, 2007
11:00 AM - 12:00 PM Pacific

In 2000, the U.S. government created the Federal Long Term Care Insurance Program to cover the approximately 20 million eligible Americans who are current or former federal employees. Long Term Care Partners (LTCP), formed to serve these federal employees, must keep up with millions of contact records in the course of managing prospective and current customers.

The company teamed up with SagaSolutions.com, a FrontRange Solutions partner, to implement GoldMine Corporate Edition to help streamline its sales and account management processes. With a powerful database in place, LTCP shortened the quoting process, created new efficiency for consultants, provides more personalized service to customers, and has a system to ensure that all consultants and account managers follow up with prospects in a timely manner.

Read the complete case study.

Got a great story?
FrontRange welcomes new GoldMine or FrontRange Voice success stories – share yours today! For details about the quick and easy process, e-mail us at casestudies@frontrange.com.

FrontRange Americas Support Services will be closed in observance of the Thanksgiving holiday on Thursday and Friday, November 22 and 23. During this time, you can log an incident for a support request at http://support.frontrange.com which will ensure the quickest response when support reopens Monday, November 26. You can also e-mail customer.support@frontrange.com. All requests will be answered in the order in which they were received. Please keep in mind that this is for non-urgent issues only. If you are experiencing a down system during this time, please utilize the after-hours paging system at 800.755.2100. Normal business hours will resume Monday, November 26. We thank you for your understanding and wish you a safe and happy holiday.

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.