Welcome to the September 2007 issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below. You can also access current and past issues of GoldMine FYI online.

To change your subscription options, please click on the following link: http://maillist.frontrange.com/

Now you can test drive GoldMine Premium Edition with flash tutorials. GMPE flash tutorials help users walk through commonly used marketing, sales, management and customer service functions. There’s no need to download any software. You can test GMPE functionality directly from the online test-drive program.

Take a test drive:

• Visit the GoldMine.com Web site.
• Click “Free Trials” on the left-hand side.
• Select “Test Drive GoldMine.”

Find the audio and visual tutorials on the right-hand side of the GMPE Test Drive instance once you log in. Click on the appropriate section to hear and see how GMPE enables companies to streamline sales, marketing and customer service efforts.

Live Events

See the New GoldMine in Person – Cities Nationwide

Discover the next generation of CRM - GoldMine Enterprise Edition 6.0 and GoldMine Premium Edition – in a city near you! Connect with existing GoldMine users, as well as prospective users considering GoldMine, for insight into how the new GoldMine is revolutionizing sales and marketing automation challenges.

Baltimore, MD
Tuesday, September 25, 2007

Schaumberg, IL
Tuesday, September 25, 2007

Waukesha, WI
Wednesday, September 26, 2007

Philadelphia, PA
Thursday, September 27, 2007

Houston, TX
Wednesday, October 3, 2007

Los Angeles, CA
Tuesday, October 9, 2007

Overland Park, KS
Wednesday, October 10, 2007

San Diego, CA
Thursday, October 11, 2007

Denver, CO
Thursday, October 16, 2007

Sacramento, CA
Thursday, October 18, 2007

For more information about times and locations, visit http://www.frontrange.com/Company/ListEvent.aspx?ccid=129.

Customer Strategy & Management 2007 – Birmingham NEC, United Kingdom, Sept. 26-27

Customer Strategy & Management, held September 26-27, 2007, in Birmingham, UK, is an exhibition and conference focused on the entire customer lifecycle, encompassing customer service, sales, marketing, and senior corporate management. Customer 2007 showcases the full range of products and services required to maximize the relationship with your customers, whether in-house or outsourced, from accurate and insightful customer profiling through to timely and efficient order tracking and fulfillment.

Learn more about the event at: www.customer-event.co.uk. Visit FrontRange at Stand C65.

Webinars

Ten Things Hosted CRM Vendors Don’t Want You to Know
With all the recent attention on on-demand, or software-as-a-service (SaaS) CRM solutions, it might seem like this is the future of software. Learn the ten things hosted CRM vendors don’t want you to know.

Wednesday, September 26, 2007
01:00PM - 02:00PM Pacific Time (GMT-8)

GoldMine Enterprise Edition Briefing
Come learn about GoldMine Enterprise Edition - the latest CRM solution from FrontRange's award-winning GoldMine product line.

GoldMine Enterprise Edition is designed for the business that wants its CRM to add significant value - not just automate sales calls. These businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points in the organization.

The design of GoldMine Enterprise Edition benefits from the input and best practices of the world's largest CRM user base. In this release, FrontRange combines decades-long experience in CRM with the latest technologies in access, integration, and configuration to produce software the way you want it.

Come learn about GoldMine Enterprise Edition - Register Now!

Thursday, September 27, 2007
11:00AM - 12:00PM Pacific Time (GMT-8)

GoldMine in Action – Delivering Complete Customer Lifecycle Management
Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. Increase both revenues and profits while lowering the cost of marketing, selling to and servicing customers by better aligning business processes and managing customer data across the enterprise.

Thursday, September 27, 2007
01:00PM - 02:00PM Pacific Time (GMT-8)

GoldMine in Action – Delivering Complete Customer Lifecycle Management
Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. Increase both revenues and profits while lowering the cost of marketing, selling to and servicing customers by better aligning business processes and managing customer data across the enterprise.


Thursday, October 04, 2007
01:00PM - 02:00PM Pacific Time (GMT-8)

The Insider’s Guide to CRM Selection: Ensuring High Adoption Rates with Cost-Effective Configuration
The Insider’s Guide to CRM Selection" is a four part series designed to help you understand critical CRM selection criteria. The series is based on the experiences shared with us by consultants, industry analysts, and customers, including employees, managers, and executives. The goal: to take the guesswork out of your CRM selection process.

Wednesday, October 10, 2007
11:00AM - 12:00PM Pacific Time (GMT-8)

Recognized as a leader in his industry and as one of “LA’s Best Doctors” (Los Angeles Magazine), Dr. David Wallace has a unique vision for LA Sight Medical Center, his ophthalmology practice and laser center. The center provides an informative, interactive Web site that has been recognized as one of the nation’s “Best LASIK sites.”

The center integrated GoldMine with its powerful Web portal to track patient contacts, schedules and sales for LA Sight, and also records every step in the clinic’s marketing process from first contact and lead acquisition to patient consultation and evaluation, counseling, qualifying, scheduling and follow-up. By automating appointment reminders and other correspondence such as e-mailed birthday greetings, GoldMine saves staff time, reduces missed appointments and enhances customer service.

Read the complete case study.

FrontRange welcomes new GoldMine or IPCC success stories – share yours today! For details about the quick and easy process, e-mail us at suggestion@frontrange.com.

Aberdeen Report on Sales Effectiveness: Getting Back to Selling

A new Aberdeen Group study sponsored by FrontRange Solutions shows that technology and sales management are at the center of CRM strategies, capabilities and enablers used by best-in-class companies to improve sales effectiveness and productivity.

Read the complete announcement.

GoldMine Premium Edition 8.0.1 Delivers Complete CRM Lifecycle

Newly released, the update to GoldMine Premium Edition provides compelling Customer Service and Support features, and improved support for Microsoft Vista® and Microsoft® Office 2007.
GoldMine Premium Edition 8.0.1, already widely adopted for its new user interface, links for recently viewed items, improved search capabilities and other enhancements, addresses customer requests for further usability and performance with over 120 product enhancements, including:

• Improved Support for Microsoft Vista and Microsoft Office 2007
• Improved e-mail messaging and error-handling
• Enhanced account roll-up that displays contact names
• One-button installer support for Microsoft® SQL Server™ 2005 Express database

Read the complete announcement.

FrontRange Solutions Honored with 2007 CRM Leader Awards

CRM Magazine, the preeminent business publication covering the discipline of Customer Relationship Management, has recognized FrontRange Solutions in its 2007 CRM Leader Awards. FrontRange GoldMine software is named “One to Watch” in the “Small Business Suite CRM” category for its broad range of CRM functions and innovative and diverse technology offerings. 

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.