Welcome to the July 2007 issue of GoldMine FYI, the monthly newsletter created especially for GoldMine users. In this issue, you’ll find information to help you use GoldMine more effectively, details about tools to extend GoldMine software's functionality, stories about how others are using GoldMine, and announcements.

For your convenience, GoldMine FYI is organized according to topic areas. Just click on a headline to be taken to that section.

Marketing and sales often have very different perspectives on what data is valuable when it comes to customers and sales leads. As a result, each tracks and measures different information, and each only has half a view of the complete picture.

In a recent article in Sales & Marketing Management magazine, FrontRange’s Greg Andersonoffers tips to help get everyone on the same page with closed-loop marketing.

Read the complete article.

Managing the customer experience has never been this simple. Newly released, FrontRange™ Voice 5.1 combines several technologies to create a single IP telephony solution in one piece of software. All customers need is a PC, a broadband voice provider and an Internet connection to begin calling.

FrontRange IPCC 5.1 integrates with GoldMine®, HEAT® and ITSM to provide support for office phones and call centers without the complicated setup previously required, simplifying the process to install and call.

With FrontRange Voice 5.1, FrontRange has already done the integration, so customers get all the benefits of tight integration between the phone system, and CRM, IT service management and help desk applications, enabling advanced self service, data-driven skills routing, and CTI screen pops at an affordable price.

Learn more about FrontRange Voice.

When applying any updates or service packs, always reference the most recent compatibility matrix at http://support.frontrange.com. As new patches come out, Goldmine and other products must go through testing and updates to accommodate for the new Windows environment and may not be supported for a period of time. For example, Goldmine is currently unsupported with Windows Server 2003 SP2, but is supported on SP1 and R2.

Here’s how to edit or delete record-level alerts:

• Go to View>>InfoCenter
• Under the KnowledgeBase tab, the System book, find the Contact Alerts folder. This allows contact alerts to be viewed, edited and deleted. 

They cannot be modified or deleted from the same place they are created. You must have a record alert in the system for the System book to appear in the KnowledgeBase.

Live Events

GoldMine - The Next Generation of CRM

Join us to see the next generation of CRM – GoldMine Enterprise Edition 6.0 and GoldMine Premium Edition – in a city near you! Connect with existing GoldMine users, as well as prospective users considering GoldMine, for insight into how the new GoldMine is revolutionizing sales and marketing automation challenges.

Miami, FL
Monday, July 16, 2007
10:00 - 11:30 AM Eastern
Miami Marriott Biscayne Bay

Nashville, TN
Wednesday, July 18, 2007
10:00 AM - 11:30 AM Central
Renaissance Nashville

Vienna (Tysons Corner), Virginia
Thursday, July 19, 2007
10:00 - 11:30 AM Eastern
Tysons Corner Marriott

Destination CRM 2007 – New York City, August 21-22

Organized by CRM magazine, destinationCRM is quickly gaining recognition as both a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. Leading decision makers and managers will gather to learn how to optimally apply sales, marketing, and customer service tools and techniques by utilizing the right mix of people, processes, and technologies.

August 21, 2007 - August 22, 2007
New York - Marriott Marquis Hotel  

$100 Conference Discount for FrontRange Customers!
FrontRange Solutions offers its customers an additional $100 off of Platinum and Full-Conference Passes, which get customers into all sessions and keynotes, as well as the CRM Showcase. Plus, FrontRange is extending a free expo pass to customers from now until the show. Act fast – passes rise to $50 each after July 20!

Sign up: https://secure.infotoday.com/dcrm/Register.asp?i=FRS22

Customer Strategy & Management 2007 – Birmingham NEC, United Kingdom, Sept. 26-27

Customer Strategy & Management, held September 26-27, 2007, in Birmingham, UK, is an exhibition and conference focused on the entire customer lifecycle, encompassing customer service, sales, marketing, and senior corporate management. Customer 2007 showcases the full range of products and services required to maximize the relationship with your customers, whether in-house or outsourced, from accurate and insightful customer profiling through to timely and efficient order tracking and fulfillment.

Learn more about the event at: www.customer-event.co.uk. Visit FrontRange at Stand C65.

GoldMine User Groups

Learn tips and tricks from fellow GoldMine users. If you are interested in hosting a GoldMine User Group at your facility, please contact Christina Johnson at 925-404-1364 or christinia.johnson@frontrange.com.

Webinars

See GoldMine in Action – Converting Leads into Sales for Improved Return on Marketing Campaigns

Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. Increase both revenue and profits while lowering the cost of marketing, sales and support by better aligning business processes and managing customer data across the enterprise.

Thursday, July 12, 2007
1:00 - 2:00 PM Pacific

Thursday, July 19, 2007
1:00 - 2:00 PM Pacific

International shipping giant COSCO (China Ocean Shipping (Group) Company), the national flag carrier of the People's Republic of China, serves more than 160 countries and regions with 600 shipping vessels at over 100 ports. The company’s U.S. and Canadian operation, COSCON Americas, teamed with FrontRange Solutions partner First Direct Corp. to implement GoldMine and iGoldMine to help the North American sales team keep COSCO carriers filled with cargo.

• With GoldMine, each salesperson saves at least two hours per week in compiling reports
• The company reduces the time to train new reps by 90 percent
• COSCON lowers its liability for lost information when sales reps leave the company
• Execs worldwide view GoldMine anytime via Web-based iGoldMine

Read the complete case study.

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.